AMAX Group International is a leader in consumer electronics manufacturing and design. For over two decades, AMAX Brands has continued to develop high quality and innovative consumer electronics products in a market that spans the globe. AMAX Group USA is a Texas-based $50-million subsidiary of this global brand that manufactures and markets consumer drones, RC cars, and other remote-controlled toy products.
INCREASING CUSTOMER SATISFACTION AND ENHANCING THE BRAND IMAGE WHILE CUTTING CUSTOMER SERVICE COSTS BY UP TO 60%.
Play Around When It Comes To Delivering Results.
It is currently reputed to be one of the biggest toy manufacturers in North America.
AMAX Group USA has relied on the traditional marketing method of deploying sales teams to physically introduce and market products to major retailers such as Walmart, Costco, Target, and Kroger, among others. Soon after, the company felt the need to benefit from a dedicated customer service system to deal with its growing technical sales, and after-sales customer support channels.
C9 Digital extensively studied and analyzed AMAX Group’s business model to come up with a comprehensive and complete customer support system. It designed a steadfast structure for the AMAX Brands’ Customer Service Team The system comprised of a two-week specialized new hire training module for phone, email, and live chat support, as well as a seamless QA system and after-sales customer retention framework.
As an added value bonus, C9 Digital strategically assisted AMAX Group USA in developing its recruitment, operations, stock and inventory management, logistics, and distribution infrastructure from the ground up. C9 Digital also recruited and selected the best-qualified customer service agents from the Philippines, thereby reducing costs without sacrificing quality.