Chatbots are hot right now. It seems like a new bot releases every day. Bots are more flexible than other mobile customer service options because they can interpret and respond to the plain text, which is proving to be more engaging than newsletters. In over everyday day to day life, we are interacting with chatbot and might not know.
But while you are building your own bot keep these 5 tips in mind:
Define your goals and understand your users
Before you develop a chatbot, your agenda towards chatbot must be clear. On the other side, you have to think about customers also, not only your business goal should not be satisfied but also their motive have to be satisfied.
Pick a platform and Capture Requirements
There are so many platforms where chatbot can be used they are Facebook messenger, Skype, telegram, line etc. Also you can build a bot for website and email.
Prioritize Your Desires and decide what information your bot will gather
Well, it is very important to set goals, when you are making a chatbot and when you are programming it. and the basic nature of the chatbot is to gain more and more information over time, keep this in mind, the insights about your customer can help you with segmented marketing, products and services.
Design a Conversation Flow
First of all, you have to set a proper introduction of your bot, what can be done with this and how? You have to be very careful during every single message your chatbot sends. Try to make it a look like a normal conversation.
Select Appropriate Technology
Selecting the technology does matter and as well as where your audience has more scope to make contact with your service.
By 2021 and onwards, Chatbots will be the game changer of Business.