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C9 CALL CENTER STAFF CALCULATOR

Welcome to our multi-channel agent free calculator tool. This tool is designed for professionals interested in calculating the number of customer service / inbound support staff that would be required based on any hypothetical volume of incoming call, email, and live chat traffic.

To get started, please fill out the following fields and click Run Simulation. Please feel free to contact us should you have any questions or concerns! Use our C9 Call Center Staff Calculator to accurately determine how many agents you need to run your contact centre operations!

C9 Call Center Staff Calculator

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C9 Agent Calculator

Know how many agents you will need for your
campaign in a matter of minutes!

Time period length:
Hour/s

CallsCalls

Incoming Quantity:
Calls
Average handling time:
Seconds
Target Service Label
% in
Seconds

EmailsEmails

Incoming Quantity:
Emails
Average handling time:
Seconds
Target Service Label
% in
Hours

Live ChatsLive Chats

Incoming Quantity:
Chat
Average handling time:
Minutes
Target Service Label
% in
Minutes