If you look at all the most successful brands in the world – the ones that have rabid followings and have hordes of loyal fans, there’s one thing they have in common. They have excellent customer service. In fact, they don’t call it customer service. They call it “customer CARE”. Customer care is a company’s opportunity to build unbreakable bonds with its customers. In this electric episode of Innovators, Shep Hyken takes us on a journey into the heart of what matters most in customer service and how to transform it into actual customer care.
Podcast length is approximately 25 minutes. Click on the photo below to listen: