[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Hero” _builder_version=”4.17.3″ background_image=”https://c9staff.com/wp-content/uploads/2022/05/hero-banner-bg.webp” custom_padding=”150px||||false|false” custom_padding_tablet=”100px||||false|false” custom_padding_phone=”70px||||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.17.3″ width=”90%” max_width=”1300px” module_alignment=”center” custom_margin=”||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ custom_css_main_element=”margin:auto;||width: 45% !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 100% !important;” custom_css_main_element_phone=”width: 100% !important;”][et_pb_text _builder_version=”4.17.3″ header_font=”Proxima Nova Bold|||on|||||” header_text_align=”left” header_text_color=”#ffffff” header_font_size=”35px” header_line_height=”1.2em” header_2_font=”Proxima Nova Bold|||on|||||” header_2_text_align=”left” header_2_text_color=”#ffffff” header_2_font_size=”40px” header_2_line_height=”1.3em” max_width=”490px” header_text_align_tablet=”” header_text_align_phone=”center” header_text_align_last_edited=”on|phone” header_font_size_tablet=”35px” header_font_size_phone=”30px” header_font_size_last_edited=”on|tablet” header_2_font_size_tablet=”45px” header_2_font_size_phone=”” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]

Everything you need to know about hiring a remote customer service representative

[/et_pb_text][et_pb_text module_id=”hero-job_subtitle” module_class=”job_subtitle” _builder_version=”4.17.3″ text_font=”Proxima Nova Medium||||||||” text_font_size=”18px” text_line_height=”28px” header_2_font=”Proxima Nova Bold|||on|||||” header_2_text_align=”left” header_2_text_color=”#ffffff” header_2_font_size=”55px” header_2_line_height=”1.3em” background_layout=”dark” max_width=”520px” text_font_size_tablet=”20px” text_font_size_phone=”” text_font_size_last_edited=”on|tablet” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}” custom_css_main_element_last_edited=”on|desktop” custom_css_main_element_tablet=”min-height: 350px;” custom_css_main_element_phone=”min-height: 350px;”]

In today’s market, after-sales is just as important as point-of-sale. That’s why you need equally good CSRs as you have salespeople. So what do you need to know about hiring a customer service representative?

[/et_pb_text][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/curly_arrow.webp” alt=”Curly Arrow” title_text=”Arrow” align=”right” disabled_on=”on|on|off” module_id=”hero-curly-arrow” _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”75px||||false|false” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ custom_css_main_element=”width: 55% !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”width: 100% !important;” custom_css_main_element_phone=”width: 100% !important;”][et_pb_code module_class=”job_form” _builder_version=”4.17.3″ max_width=”600px” module_alignment=”right” custom_margin_tablet=”30px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” module_alignment_tablet=”center” module_alignment_phone=”” module_alignment_last_edited=”on|tablet” custom_css_main_element=”margin-left: 4em;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”margin-left: 0;” custom_css_main_element_phone=”margin-left: 0;”]

SAVE UP TO 70% PER MONTH BY HIRING A
C9 STAFF CUSTOMER SERVICE REPRESENTATIVE

C9 Staff deploys globally distributed teams of remote professionals across 35 international labor markets including the Philippines. Please fill out the information below to schedule a free introductory call with one of our account executives to learn more about our global staffing services.

[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”TABLE OF CONTENTS” module_id=”section-table-of-contents” _builder_version=”4.16″ _module_preset=”default” custom_padding=”85px||85px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”||||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.17.3″ _module_preset=”default” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” custom_margin=”||20px||false|false” global_colors_info=”{}”]

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_6,1_6,1_6,1_6,1_6,1_6″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”20px||||false|false” custom_padding=”0px||0px||false|false” custom_css_main_element=”flex-wrap: wrap;” global_colors_info=”{}”][et_pb_column type=”1_6″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 33.33% !important;||margin-bottom: 20px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 33.33% !important;||padding: 20px;||margin-bottom: 15px;” custom_css_main_element_phone=”width: 50% !important;||padding: 10px;||margin-bottom: 15px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/chapter-1-thumb.webp” title_text=”CHapter 1 thumb” align=”center” admin_label=”Chapter 1 image” module_class=”section-anchor section-anchor-1″ _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][/et_pb_image][et_pb_text admin_label=”Chapter 1 Text” _builder_version=”4.17.3″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”172px” module_alignment=”center” global_colors_info=”{}”]

CHAPTER 1

What is a Customer Service Representative?

[/et_pb_text][/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”width: 33.33% !important;||margin-bottom: 20px;” global_colors_info=”{}” custom_css_main_element_tablet=”width: 33.33% !important;||padding: 20px;||margin-bottom: 15px;” custom_css_main_element_phone=”width: 50% !important;||padding: 10px;||margin-bottom: 15px;” custom_css_main_element_last_edited=”on|phone”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/chapter-2-thumb.webp” title_text=”Chapter 2 thumb” align=”center” admin_label=”Chapter 2 image” module_class=”section-anchor section-anchor-2″ _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][/et_pb_image][et_pb_text admin_label=”Chapter 2 Text” _builder_version=”4.17.3″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”172px” module_alignment=”center” global_colors_info=”{}”]

CHAPTER 2

Why are Customer Service Representatives Important?

[/et_pb_text][/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”width: 33.33% !important;||margin-bottom: 20px;” global_colors_info=”{}” custom_css_main_element_tablet=”width: 33.33% !important;||padding: 20px;||margin-bottom: 15px;” custom_css_main_element_phone=”width: 50% !important;||padding: 10px;||margin-bottom: 15px;” custom_css_main_element_last_edited=”on|phone”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/chapter-3-thumb.webp” alt=”Chapter 3 Thumb” title_text=”Chapter 3 ” align=”center” admin_label=”Chapter 3 image” module_class=”section-anchor section-anchor-3″ _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][/et_pb_image][et_pb_text admin_label=”Chapter 3 Text” _builder_version=”4.17.3″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”185px” module_alignment=”center” global_colors_info=”{}”]

CHAPTER 3

Important Skills and Traits of a Customer Service Representative

[/et_pb_text][/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”width: 33.33% !important;||margin-bottom: 20px;” global_colors_info=”{}” custom_css_main_element_tablet=”width: 33.33% !important;||padding: 20px;||margin-bottom: 15px;” custom_css_main_element_phone=”width: 50% !important;||padding: 10px;||margin-bottom: 15px;” custom_css_main_element_last_edited=”on|phone”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/chapter-4-thumb.webp” title_text=”Chapter 4 Thumb” align=”center” admin_label=”Chapter 4 image ” module_class=”section-anchor section-anchor-4″ _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][/et_pb_image][et_pb_text admin_label=”Chapter 4 Text” _builder_version=”4.17.3″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”185px” module_alignment=”center” global_colors_info=”{}”]

CHAPTER 4

Where to Hire Customer Service Representatives

[/et_pb_text][/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”width: 33.33% !important;||margin-bottom: 20px;” global_colors_info=”{}” custom_css_main_element_tablet=”width: 33.33% !important;||padding: 20px;||margin-bottom: 15px;” custom_css_main_element_phone=”width: 50% !important;||padding: 10px;||margin-bottom: 15px;” custom_css_main_element_last_edited=”on|phone”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/chapter-5-thumb.webp” title_text=”Chapter 5 thumb” align=”center” admin_label=”Chapter 5 image ” module_class=”section-anchor section-anchor-5″ _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][/et_pb_image][et_pb_text admin_label=”Chapter 5 Text” _builder_version=”4.17.3″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”140px” module_alignment=”center” global_colors_info=”{}”]

CHAPTER 5

Hiring Considerations

[/et_pb_text][/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”width: 33.33% !important;||margin-bottom: 20px;” global_colors_info=”{}” custom_css_main_element_tablet=”width: 33.33% !important;||padding: 20px;||margin-bottom: 15px;” custom_css_main_element_phone=”width: 50% !important;||padding: 10px;||margin-bottom: 15px;” custom_css_main_element_last_edited=”on|phone”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/chapter-6-thumb-1.webp” alt=”Chapter 6 Thumb” title_text=”Chapter 6″ align=”center” admin_label=”Chapter 6 image ” module_class=”section-anchor section-anchor-6″ _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][/et_pb_image][et_pb_text admin_label=”Chapter 6 Text” _builder_version=”4.17.3″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”180px” module_alignment=”center” global_colors_info=”{}”]

CHAPTER 6

C9 Staff Customer Service Representatives

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”CHAPTER 1″ module_id=”section-chapter-1″ _builder_version=”4.17.3″ _module_preset=”default” background_color=”#ffbe0b” background_image=”https://c9staff.com/wp-content/uploads/2022/05/chapter-1-yellow-bg.webp” background_size=”initial” background_position=”bottom_left” background_vertical_offset=”17%” custom_padding=”0px||0px||false|false” custom_padding_tablet=”” custom_padding_phone=”85px||0px||false|false” background_color_phone=”#ffbe0b” background_last_edited=”on|phone” background_enable_color_phone=”on” background_image_phone=”https://c9staff.com/wp-content/uploads/2022/05/chapter-1-yellow-bg-mobile.webp” background_enable_image_phone=”on” background_size_tablet=”contain” background_size_phone=”contain” background_image_width_phone=”100%” background_position_phone=”bottom_center” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” custom_padding_last_edited=”on|tablet” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”870px” custom_margin=”||||false|false” custom_padding=”77px||77px||false|false” custom_padding_tablet=”0px||0px||false|false” custom_padding_phone=”0px||0px||false|false” background_color_phone=”rgba(255,190,11,0.48)” background_last_edited=”on|phone” background_enable_color_phone=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”margin:auto;||width: 60% !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”margin:auto;||width: 60% !important;” custom_css_main_element_phone=”width: 100% !important;”][et_pb_text content_last_edited=”off|tablet” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” custom_margin=”||20px||false|false” custom_padding=”|||40px|false|false” custom_padding_tablet=”|||40px|false|false” custom_padding_phone=”|||0px|false|false” custom_padding_last_edited=”on|phone” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

What is a Customer Service Representative?

[/et_pb_text][et_pb_text content_last_edited=”off|tablet” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” max_width=”83%” max_width_tablet=”83%” max_width_phone=”100%” max_width_last_edited=”on|phone” custom_padding=”|||40px|false|false” custom_padding_tablet=”|||40px|false|false” custom_padding_phone=”|||0px|false|false” custom_padding_last_edited=”on|phone” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

Any company that sells goods or services to an end-consumer, whether it’s B2C or B2B, knows the relationship doesn’t end at the point of sale. And while the salesperson takes care of the customer until he or she makes a purchase, the customer service representative picks up the relationship right after.

[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 40% !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 40% !important;” custom_css_main_element_phone=”width: 100% !important;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/what-is-graphic-design.webp” alt=”Man thinking of work form home opportunity” title_text=”Thinking of work from setp.” align=”center” _builder_version=”4.17.3″ _module_preset=”default” positioning=”absolute” position_origin_a=”top_center” vertical_offset=”-122px” position_origin_a_tablet=”top_center” position_origin_a_phone=”top_center” position_origin_a_last_edited=”on|desktop” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|desktop” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|desktop” width=”483px” positioning_tablet=”none” positioning_phone=”none” positioning_last_edited=”on|tablet” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 1 CONTENT” module_id=”section-chapter-1-content” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/black-man-customer-service.webp” alt=”Black man customer service representative” title_text=”Customer Service Representative” align=”center” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” global_colors_info=”{}”]

There are businesses set up where the first point of contact is a customer service representative before they are turned over to sales, but ultimately, the relationship boomerangs back to the CSR after a sale is made.

And in that sense, a customer service representative has the heavier responsibility of creating a repeat customer, a long-term client, a life-long fan, or the exact opposite of all that.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 1 FOOTER VIDEO” module_id=”section-trigger-banner” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f8ff” custom_padding=”||90px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#000000″ header_3_font_size=”30px” header_3_line_height=”1.2em” global_colors_info=”{}”]

What is C9 Staff?
Our End-to-End Staffing Solution

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2021/03/Chapter-1-Video.jpg” title_text=”Chapter-1-Video” align=”center” module_class=”video-trigger” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Homepage Video Banner” module_id=”homepage-video-banner” _builder_version=”4.16″ _module_preset=”default” max_height=”100vh” collapsed=”on” global_colors_info=”{}”][et_pb_fullwidth_code _builder_version=”4.16″ _module_preset=”default” max_height=”100vh” global_colors_info=”{}”]

[/et_pb_fullwidth_code][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”CHAPTER 2″ module_id=”section-chapter-2″ _builder_version=”4.17.3″ _module_preset=”default” background_color=”#fb5607″ background_image=”https://c9staff.com/wp-content/uploads/2022/05/chapter-2-orange-bg.webp” background_size=”initial” background_position=”bottom_left” background_horizontal_offset=”0%” background_vertical_offset=”20%” custom_padding=”90px||242px||false|false” custom_padding_tablet=”” custom_padding_phone=”85px||150px||false|false” background_last_edited=”on|phone” background_position_phone=”bottom_center” collapsed=”on” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

Why are Customer Service
Representatives Important?

[/et_pb_text][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]As previously illustrated, a customer service representative has the ability to “extend” customer relations beyond the point of sale. In fact, in businesses where they’re the first point of contact, CSR interaction can directly result in a sale.[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 2 CONTENT” module_id=”section-chapter-2-content” _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.17.3″ _module_preset=”default” positioning=”absolute” position_origin_a=”top_center” vertical_offset=”-160px” vertical_offset_tablet=”-160px” vertical_offset_phone=”-100px” vertical_offset_last_edited=”on|phone” width=”90%” max_width=”800px” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/smiling-woman-customer-service-representative.webp” alt=”Woman customer service representative smiling” title_text=”Woman customer service representative smiling” align=”center” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/smiling-woman-customer-service-representative.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/smiling-woman-customer-service-representative-mobile.webp” src_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”||||false|false” custom_padding=”270px||||false|false” custom_padding_tablet=”270px||||false|false” custom_padding_phone=”170px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” global_colors_info=”{}”]Either way, CSRs are generally in charge of that portion of the salesflow known as after-sales. They take care of the concerns of the people who have just made a purchase from the company. Whether the purchase was for goods or services, CSRs take care of customer concerns, negative or positive, after the purchase.

And this underscores the real importance of having good CSRs.

When a customer who’s neither satisfied nor dissatisfied with a purchase calls customer service, the CSR has the power to turn indifference into a positive experience. When a satisfied customer calls customer service, the CSR can further reinforce satisfaction. Finally, when a dissatisfied customer calls customer service, the CSR can lessen dissatisfaction (and even turn it into a positive experience) by providing excellent customer service.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”CHAPTER 2 FOOTER – A SNEAK PEAK OF PROJECTS COMPLETED BY C9 STAFF GRAPHIC DESIGNERS” module_id=”section-chapter-2-footer” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#f7f8ff” custom_padding=”||90px||false|false” disabled=”on” collapsed=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#000000″ header_3_font_size=”30px” header_3_line_height=”1.2em” max_width=”600px” module_alignment=”center” global_colors_info=”{}”]

A SNEAK PEAK OF PROJECTS COMPLETED BY C9 STAFF GRAPHIC DESIGNERS

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”900px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]

Websites Corporate Branding Logos Software Print Email Newsletter Social Media

[/et_pb_code][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”900px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”]

[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”CHAPTER 3″ module_id=”section-chapter-3″ _builder_version=”4.17.3″ _module_preset=”default” background_color=”#8338ec” background_image=”https://c9staff.com/wp-content/uploads/2022/05/chapter-3-purple-bg.webp” background_size=”initial” background_position=”bottom_left” background_vertical_offset=”20%” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” custom_padding=”90px||100px||false|false” custom_padding_tablet=”” custom_padding_phone=”85px||145px||false|false” background_last_edited=”on|phone” background_position_phone=”bottom_center” collapsed=”on” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”||100px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” width=”90%” width_tablet=”90%” width_phone=”100%” width_last_edited=”on|phone” max_width=”580px” max_width_tablet=”580px” max_width_phone=”580px” max_width_last_edited=”on|tablet” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

Important Skills and Traits of a Customer Service Representative

[/et_pb_text][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]The following are important skills and traits of excellent customer service representatives:[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 3 CONTENT” module_id=”section-chapter-3-content” _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.17.3″ _module_preset=”default” positioning=”absolute” position_origin_a=”top_center” vertical_offset=”-130px” vertical_offset_tablet=”-130px” vertical_offset_phone=”-180px” vertical_offset_last_edited=”on|desktop” width=”90%” max_width=”800px” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/man-woman-customer-service-rep-in-office.webp” alt=”Happy Customer Service Representative” title_text=”Happy Customer Service Representative” align=”center” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/man-woman-customer-service-rep-in-office.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/man-woman-customer-service-rep-in-office-mobile.webp” src_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|tablet” admin_label=”Empathy” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”250px||||false|false” custom_padding_tablet=”200px||||false|false” custom_padding_phone=”50px||5px||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Empathy – customer service…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Empathy – customer service representatives need to know how to put themselves in the customer’s proverbial shoes. It’s often not enough to say, “I understand…” but to actually do so from the customers’ standpoint.

Listening skills – the key to empathy is being able to listen closely to customers to be able to understand their true concerns and address them effectively and efficiently.

Critical thinking – a huge part of a CSR’s work is understanding the real problem and proving a solution that directly addresses the problem. This takes critical thinking especially in instances where the CSR is dealing with an emotional or irate customer.

Ability to adapt quickly – CSRs are usually asked to resolve customer issues speedily and this calls for adaptability and a deep understanding of the company’s inner workings.

Being receptive to new things – sometimes marketing strategies of companies change without a moment’s notice and this can create nightmare scenarios for CSRs. Nevertheless, CSRs need to be receptive to such changes and be able to adjust how they handle things accordingly.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 3 FOOTER” module_id=”section-chapter-5-footer” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f8ff” custom_padding=”||90px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”C9 STAFF CLIENTS SPEAK” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#000000″ header_3_font_size=”30px” header_3_line_height=”1.2em” max_width=”600px” module_alignment=”center” global_colors_info=”{}”]

C9 STAFF CLIENTS SPEAK

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]

C9 Staff helped us hire a Digital Ads Specialist that introduced us to a game-changing technology that we didn’t know existed. We launched several digital campaigns that got us ranked #1 on Google and has played a strong role in our enviroment.

We’ve worked hard with C9 Staff for years and they have done an outstanding job of helping our brand build our customer service department. They are experts in developing, training and deploying Philippines-based staff for businesses of all industries and sizes. As a result of C9 Staff, we have seen an improvement in our first call resolution, overall customer service satisfaction, online reviews, brand reputation, and growth. We look forward to continuing to grow with C9 Staff and the entire team they’ve deployed for Amax Group.

C9 Staff provided us a Facebook Ads Specialist who helped us get our resorts fully booked!

[/et_pb_code][/et_pb_column][/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”]

LEO,
Owner Leon Authentic
Mexican Grill

ADAM MCENANEY,
Accountant Executive
Amax Group USA

MONICA,
Marketing Assistant
PALAYA NATURAL FARM

[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”CHAPTER 4″ module_id=”section-chapter-4″ _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” background_image=”https://c9staff.com/wp-content/uploads/2022/05/chapter-4-blue-bg.webp” background_size=”initial” background_position=”bottom_left” background_vertical_offset=”20%” custom_padding=”55px||55px||false|false” custom_padding_tablet=”” custom_padding_phone=”85px||55px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

Where to Hire Customer Service Representatives

Like most professionals nowadays, one can easily find CSRs online. It’s only a matter of vetting them as far as experience and capability are concerned.

The first thing you need to decide when deciding to hire a CSR is whether you want to hire a local or a remote one. [/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2021/03/where-to-find-graphic-designers.png” title_text=”where-to-find-graphic-designers” align=”center” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 4 CONTENT” module_id=”section-chapter-4-content” _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row make_equal=”on” admin_label=”TITLE” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”0px||0px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text admin_label=”The advantages of hiring locally include:” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#000000″ header_3_font_size=”28px” header_3_line_height=”1.2em” text_orientation=”center” global_colors_info=”{}”]

The advantages of hiring locally include:

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row make_equal=”on” custom_padding_last_edited=”on|phone” admin_label=”Beautiful Lady Operator image” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”||30px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||30px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/beautiful-lady-support-operator.webp” alt=”Beautiful lady professional operator” title_text=”Lady Operator” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Ease of access and the ability to work with you face to face” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Ease of access and the ability to work with you face to face…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Ease of access and the ability to work with you face to face – it’s always easier to work with someone face to face.

Less cultural and social adjustment needed – you’re most probably living in the same city as your CSR so you’re in the same time zone, speak the same language and share the same culture. This makes work so much smoother.

Better team-building opportunities – being in the same place physically creates plenty of opportunity to train, collaborate, build rapport, and get feedback.

On the other hand, hiring local talent can have the following disadvantages:

Specific skill sets can be harder to find – if you’re limited to a particular geographical area, finding a rockstar will be challenging.

Overhead expenses – if you hire locally, you’ll be obligated to keep an office which means you have to pay rent, pay for supplies, pay for electricity and other utilities. If you already have an office, you’ll have to provide your new hire with a work space which translates to the same thing – increased overhead.

Here are the advantages of hiring remotely

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row make_equal=”on” custom_padding_last_edited=”on|phone” admin_label=”Happy Man – Customer support” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”||30px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||30px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/hapy-man-customer-support-work-from-home-with-dog.webp” alt=”customer support working from home” title_text=”Customer support working from home” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Access to a global pool of talents ” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Access to a global pool of talents – you’re not limited to who’s available…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Access to a global pool of talents – you’re not limited to who’s available in your city and what they know. Hiring remotely gives you access to talented CSRs from different countries who may even charge relatively smaller fees than local recruits.

Little to no overhead – most remote workers work from home so you don’t need to worry about providing them with work spaces. However, for some full-time remote workers, you may be required to subsidize their internet connection, computer equipment etc. But these costs are still far less compared to local overhead expenses.

Less contractual obligation – you can initially hire CSRs on a per-project basis. If you like their work, continue to give them projects to work on. If you don’t, just don’t give them any more tasks to perform and that’s that.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row make_equal=”on” admin_label=”TITLE” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”45px||||false|false” custom_padding=”0px||0px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text admin_label=”On the other hand,” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#000000″ header_3_font_size=”28px” header_3_line_height=”1.2em” text_orientation=”center” custom_margin=”||27px||false|false” global_colors_info=”{}”]On the other hand,[/et_pb_text][et_pb_text admin_label=”Here are the disadvantages of hiring remote workers:” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#000000″ header_3_font_size=”28px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”440px” module_alignment=”center” global_colors_info=”{}”]

Here are the disadvantages of hiring remote workers:

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Trial and error – you can’t really gauge the level of” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white.webp” alt=”Cross mark white for mobile” title_text=”Cross mark white for mobile” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white-mobile.webp” src_last_edited=”on|desktop” admin_label=”White cross icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#ff3a3a” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” background_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Trial and error – you can’t really gauge the level of…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]Trial and error – you can’t really gauge the level of expertise, experience and even work ethic of the remote worker until you take a leap of faith and hire them. The good news is, if you don’t like their performance on the first project, you can just part ways right then and there.[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Time constraints ” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white.webp” alt=”Cross mark white for mobile” title_text=”Cross mark white for mobile” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white-mobile.webp” src_last_edited=”on|desktop” admin_label=”White cross icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#ff3a3a” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” background_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Time constraints – if you hire a remote CSR, especially…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]Time constraints – if you hire a remote CSR, especially one that lives overseas, you need to understand right off the bat that you’re asking them to work in your time-zone which is usually opposite theirs. While more experienced remote CSRs are aware of this and find no issue with it, you may experience some issues when you’re dealing with newer CSRs.[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” admin_label=”That being said, a few places where you can find CSRs online…” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding_tablet=”” custom_padding_phone=”” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”That being said, a few places where you can find CSRs online…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]

That being said, a few places where you can find CSRs online. Note that in some of these websites, you’ll have the option to hire either locally or remotely. It’s all up to you, your needs and your budget:

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” admin_label=”Upwork” _builder_version=”4.17.3″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” max_width=”800px” collapsed=”off” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”display: flex;||flex-wrap: wrap;” custom_css_main_element_phone=”display: flex;||flex-wrap: wrap;”][et_pb_column type=”3_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”margin: auto;||order: 2;” custom_css_main_element_tablet=”margin: auto;||order: 2;”][et_pb_text admin_label=”Upwork copy” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium||||||||” text_font_size=”18px” text_line_height=”28px” custom_margin_tablet=”20px||||false|false” custom_margin_phone=”20px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”|30px|||false|false” text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|tablet” global_colors_info=”{}”]

Upwork (local and remote) – geared more towards the US market. You can post a CSR job, and available contractors can start lining up to apply. All you’d need to do is choose the best candidate.

[/et_pb_text][/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”margin:auto;” custom_css_main_element_phone=”margin:auto;||order: 1;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/upwork-ss-thumbnail.webp” alt=”Upwork Screenshot Thumbnail” title_text=”Upwork Screenshot Thumbnail” align=”center” admin_label=”Upwork SS” _builder_version=”4.17.3″ _module_preset=”default” custom_padding_tablet=”||||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” admin_label=”People Per Hour” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/peopleprehour-ss-thumb.webp” alt=”People per Hour screenshot thumbnail” title_text=”People per Hour screenshot” align=”center” admin_label=”people per hour SS” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text admin_label=”People Per Hour Copy” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium||||||||” text_font_size=”18px” text_line_height=”28px” custom_padding=”|||38px|false|false” custom_padding_tablet=”|||0px|false|false” custom_padding_phone=”|||0px|false|false” custom_padding_last_edited=”on|tablet” text_orientation_tablet=”center” text_orientation_phone=”” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

People Per Hour (remote and local) – geared more towards the European market. Just like Upwork, you post a job and contractors will apply. You can choose the best candidate and go from there.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” admin_label=”C9 Staff” module_class=”reverse-columns” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text admin_label=”C9 Staff Copy” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium||||||||” text_font_size=”18px” text_line_height=”28px” custom_padding=”|30px|||false|false” custom_padding_tablet=”|0px|||false|false” custom_padding_phone=”|0px|||false|false” custom_padding_last_edited=”on|tablet” text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|tablet” global_colors_info=”{}”]

C9 Staff (remote) – specializes in providing remote staffing services from a global pool of talents, including CSRs from over 35 top international talent markets. It is considered a concierge service where you don’t simply hire a CSR (or any other kind of remote worker for that matter), you hire a CSR with an entire management service behind him to keep him accountable and always on his toes. This is ideal for people looking to hire the best and expecting to get the best while keeping costs relatively competitive.

[/et_pb_text][/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/c9staff-ss-thumb.webp” alt=”C9 Staff Screenshot” title_text=”C9 Staff Screenshot” align=”center” admin_label=”C9 Staff SS” _builder_version=”4.17.3″ _module_preset=”default” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 4 FOOTER” module_id=”section-chapter-4-footer” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f8ff” custom_padding=”||90px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”C9 STAFF CLIENT CASE STUDIES” _builder_version=”4.16″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#000000″ header_3_font_size=”30px” header_3_line_height=”1.2em” max_width=”600px” module_alignment=”center” global_colors_info=”{}”]

C9 STAFF CLIENT CASE STUDIES

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”930px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code admin_label=”Case Studies Scroll” _builder_version=”4.18.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

RESULTS

C9 Staff deployed middle to senior-level digital marketing specialists with exceptional communication and technical skills at reduced costs that saved SoluM more than 60% compared to local talents.

The content writer, trained in Australia, exceeded expectations by reducing the amount of time in producing quality content materials faster than SoluM’s in-house digital marketing team.

SoluM ESL has signified its plans to partner with C9 Digital for upcoming expansion plans based on the excellent performance of C9 Staff’s team.

RESULTS

C9 Staff deployed the graphic designers for Vorwerk spending no more than $3,994 (€ 3,698) per month for both professional designers, compared to similar Europe-based talents which could cost more than € 10,000 (US$ 10,801) – with guaranteed savings of no less than 60% in payroll costs.

C9 Staff was able to establish Vorwerk’s footprint in the global market, as well as further strengthening the brand in the digital and online environment.

[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”CHAPTER 5″ module_id=”section-chapter-5″ _builder_version=”4.17.3″ _module_preset=”default” background_color=”#1dbf73″ background_image=”https://c9staff.com/wp-content/uploads/2022/05/chapter-5-green-bg.webp” background_size=”initial” background_position=”bottom_left” background_vertical_offset=”22%” custom_margin=”||||false|false” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||0px||false|false” custom_padding_phone=”0px||||false|false” background_last_edited=”on|phone” background_position_phone=”bottom_center” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” max_width=”800px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”margin:auto;||width: 60% !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 100% !important;” custom_css_main_element_tablet=”margin:auto;||width: 60% !important;”][et_pb_text admin_label=”Hiring Considerations” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” custom_margin=”90px||20px||false|false” custom_padding=”||||false|false” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

Hiring Considerations

[/et_pb_text][et_pb_text admin_label=”When looking to hire a CSR…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” max_width=”398px” custom_margin=”||25px||false|false” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

When looking to hire a CSR, whether it be local or remote, there are a few important considerations you have to keep in mind.

[/et_pb_text][et_pb_text admin_label=”Do you already have a working customer service department…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” max_width=”398px” custom_margin=”||130px||false|false” custom_margin_tablet=”||30px||false|false” custom_margin_phone=”||30px||false|false” custom_margin_last_edited=”on|phone” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

Do you already have a working customer service department that you just want to augment? Or is this your first time to create a customer service department? Do you plan to integrate a remote CSR into an existing team? Or do you intend to build a team of remote CSRs?

[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 40% !important;” custom_css_main_element_phone=”width: 100% !important;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/woman-hr-thinking-hiring-consideration.webp” alt=”HR thinking of hiring” title_text=”HR Woman Hiring Consideration” show_bottom_space=”off” align=”center” align_tablet=”center” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” positioning=”absolute” position_origin_a=”top_right” vertical_offset=”-9px” horizontal_offset=”-52px” position_origin_a_tablet=”top_right” position_origin_a_phone=”top_right” position_origin_a_last_edited=”on|phone” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|phone” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|phone” width=”100%” width_tablet=”100%” width_phone=”70%” width_last_edited=”on|phone” custom_margin_tablet=”80px||||false|false” custom_margin_phone=”20px||||false|false” custom_margin_last_edited=”on|phone” positioning_tablet=”none” positioning_phone=”none” positioning_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 5 CONTENT” module_id=”section-chapter-5-content” _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|desktop” max_width=”800px” module_alignment=”center” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 45% !important; ” custom_css_main_element_phone=”width: 100% !important; “][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/hr-talent-3-star.webp” alt=”5 Star Talent” title_text=”Expert Talents” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_padding_tablet=”|||30px|false|false” custom_padding_phone=”|||30px|false|false” custom_padding_last_edited=”on|phone” custom_css_main_element=”margin: auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”margin: auto;||width: 55% !important;” custom_css_main_element_phone=”width: 100% !important;”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” custom_margin=”||30px||false|false” custom_margin_tablet=”30px|||0px|false|false” custom_margin_phone=”||30px|0px|false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”]

Next, what level of experience or proficiency would you like your CSR to have? Would you be okay with a mid-level one or are you looking for a senior level one?

[/et_pb_text][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” max_width=”390px” custom_padding_tablet=”|||0px|false|false” custom_padding_phone=”|||0px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]

Finally, how much do you have to spend? Do you have just enough for a newbie CSR? Is your pocket deep enough for a part-time or even a full-time recruit? Are you ready to spend good money on a senior-level CSR salary or is your budget pointing towards a mid-level one?

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Our Clients at C9 Staff” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#f7f8ff” custom_padding=”91px||97px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Title” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#000000″ header_3_font_size=”30px” header_3_line_height=”1.2em” max_width=”600px” module_alignment=”center” global_colors_info=”{}”]

Our Clients at C9 Staff

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”Logos” _builder_version=”4.18.0″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” max_width=”800px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”1_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 16% !important;||margin: auto !important;||” global_colors_info=”{}” custom_css_main_element_last_edited=”on|desktop” custom_css_main_element_tablet=”width: 33.33% !important;||margin: auto !important;||padding: 20px 0;” custom_css_main_element_phone=”width: 50% !important;||margin: auto !important;||padding: 20px 0;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/vorwerk-logo.webp” alt=”Vorwerk Logo” title_text=”Vorwerk” align=”center” admin_label=”Vorwerk” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 16% !important;||margin: auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 33.33% !important;||margin: auto !important;||padding: 20px 0;” custom_css_main_element_phone=”width: 50% !important;||margin: auto !important;||padding: 20px 0;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/icrc-logo.webp” alt=”ICRC Logo” title_text=”ICRC” align=”center” admin_label=”ICRC” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 16% !important;||margin: auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 33.33% !important;||margin: auto !important;||padding: 20px 0;” custom_css_main_element_phone=”width: 50% !important;||margin: auto !important;||padding: 20px 0;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/amax-logo.webp” alt=”AMax Logo” title_text=”Amax” align=”center” admin_label=”AMAX” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 16% !important;||margin: auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 33.33% !important;||margin: auto !important;||padding: 20px 0;” custom_css_main_element_phone=”width: 50% !important;||margin: auto !important;||padding: 20px 0;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/solu-m-logo.webp” alt=”Solu M Logo” title_text=”Solu M” align=”center” admin_label=”Solu M” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 20% !important;||margin: auto !important;||” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 33.33% !important;||margin: auto !important;||padding: 20px 0;” custom_css_main_element_phone=”width: 50% !important;||margin: auto !important;||padding: 20px 0;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/native-instruments.webp” alt=”Native Instruments Logo” title_text=”Native Instruments” align=”center” admin_label=”Native Instruments” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Chapter 6″ module_id=”section-chapter-6″ _builder_version=”4.17.3″ _module_preset=”default” background_color=”#1f2253″ background_image=”https://c9staff.com/wp-content/uploads/2022/05/chapter-6-dark-blue-bg.webp” background_size=”initial” background_position=”bottom_left” background_vertical_offset=”20%” custom_padding=”0px||0px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|desktop” max_width=”800px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 60% !important;||margin: auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 60% !important;||margin: auto;” custom_css_main_element_phone=”width: 100% !important;”][et_pb_text admin_label=”Title” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”Proxima Nova Bold|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” custom_margin=”||30px||false|false” custom_margin_tablet=”40px||||false|false” custom_margin_phone=”40px||||false|false” custom_margin_last_edited=”on|tablet” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

C9 Staff Customer Service Representatives

[/et_pb_text][et_pb_text admin_label=”Description” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” max_width=”400px” custom_margin=”||30px||false|false” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]Here at C9 Staff, we have CSRs in all levels of proficiency. Whether you need a mid-level one (with 1-3 years experience) or a senior level one (with 4 years experience or more), we have a CSR that fits your needs. [/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 40% !important;||margin: auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 100% !important;” custom_css_main_element_tablet=”width: 40% !important;||margin: auto;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/award-winning-csr.webp” alt=”Award Winning CSR” title_text=”Award Winning CSR” show_bottom_space=”off” align=”center” _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”||||false|false” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Chapter 6 Footer” module_id=”section-chapter-6-footer” _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||150px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” max_width=”800px” custom_margin=”||73px||false|false” custom_padding=”12px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” custom_margin=”||||false|false” custom_padding=”||30px||false|false” global_colors_info=”{}”]

Expertise is also not a problem because we have CSRs who specialize in all kinds of industries. Whether you need one who specializes in B2C setups or one who’s an expert in B2B interactions, we got you covered.

Communication is not a problem because our CSRs speak excellent English. In fact, most of our remote workers have English as their second language so you don’t have to worry about your message getting lost in translation.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” background_color=”#1f2253″ width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” max_width=”900px” custom_padding=”||0px||false|false” custom_css_main_element=”overflow:visible;||flex-wrap:wrap;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_font=”|||on|||||” header_text_align=”center” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#FFFFFF” header_3_font_size=”28px” header_3_line_height=”1.2em” width=”90%” max_width=”700px” module_alignment=”center” custom_margin=”||10px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]

So, are you finally ready to hire a customer service representative? Let’s talk.

[/et_pb_text][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_font=”|||on|||||” header_text_align=”center” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#FFFFFF” header_3_font_size=”28px” header_3_line_height=”1.2em” text_orientation=”center” width=”90%” max_width=”720px” module_alignment=”center” custom_padding=”||20px||false|false” global_colors_info=”{}”]

Hiring our remote CSRs can help you save up to 70% in payroll costs without the corresponding loss in the quality of work. We train our CSRs to “live inside the client’s business” in order to truly deliver what the client wants and needs.

[/et_pb_text][et_pb_code _builder_version=”4.17.3″ _module_preset=”default” background_color=”#FFFFFF” max_width=”625px” module_alignment=”center” custom_margin=”||-50px||false|false” border_radii=”on|15px|15px|15px|15px” box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”20px” box_shadow_spread=”-10px” box_shadow_color=”#000000″ global_colors_info=”{}”]

[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section]

Everything you need to know about hiring a remote customer service representative

SAVE UP TO 70% PER MONTH BY HIRING A C9 STAFF CUSTOMER SERVICE REPRESENTATIVE

Table of Contents

CHAPTER 1

CHAPTER 2

CHAPTER 3

CHAPTER 4

CHAPTER 5

CHAPTER 6

What is a Customer Service Representative?

What is C9 Staff? Our End-to-End Staffing Solution

Why are Customer ServiceRepresentatives Important?

A SNEAK PEAK OF PROJECTS COMPLETED BY C9 STAFF GRAPHIC DESIGNERS

Important Skills and Traits of a Customer Service Representative

C9 STAFF CLIENTS SPEAK

Where to Hire Customer Service Representatives

The advantages of hiring locally include:

On the other hand, hiring local talent can have the following disadvantages:

Here are the advantages of hiring remotely

Here are the disadvantages of hiring remote workers:

C9 STAFF CLIENT CASE STUDIES

RESULTS

RESULTS

Hiring Considerations

Our Clients at C9 Staff

C9 Staff Customer Service Representatives

So, are you finally ready to hire a customer service representative? Let’s talk.

SCHEDULE A FREE CONSULTATION NOW

Phone

Toll Free

+1 (877) 959 7448

Email

hello@c9staff.com

Services

Digital Marketing

Information Technology

Admin & Back Office

Customer Service

Resources

Company

Tools

Connect With Us

Awards

Copyright 2024 Cloud 9 Ventures LLC

SAVE UP TO 70% PER MONTH BY HIRING A
C9 STAFF CUSTOMER SERVICE REPRESENTATIVE

What is C9 Staff?
Our End-to-End Staffing Solution

Why are Customer Service
Representatives Important?