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EVERYTHING YOU NEED
TO KNOW ABOUT HIRING
A REMOTE TECHNICAL
SUPPORT REPRESENTATIVE

[/et_pb_text][et_pb_text module_id=”hero-job_subtitle” module_class=”job_subtitle” _builder_version=”4.17.3″ text_font=”Proxima Nova Medium||||||||” text_font_size=”18px” text_line_height=”28px” header_2_font=”Proxima Nova Bold|||on|||||” header_2_text_align=”left” header_2_text_color=”#ffffff” header_2_font_size=”55px” header_2_line_height=”1.3em” background_layout=”dark” max_width=”520px” text_font_size_tablet=”20px” text_font_size_phone=”” text_font_size_last_edited=”on|tablet” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}” custom_css_main_element_last_edited=”on|desktop” custom_css_main_element_tablet=”min-height: 350px;” custom_css_main_element_phone=”min-height: 350px;”]

If you’re a tech company, after-sales is just as important as point-of-sale. That’s why you need equally good TSRs as you have salespeople. So what do you need to know about hiring a technical support representative?

[/et_pb_text][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/curly_arrow.webp” alt=”Curly Arrow” title_text=”Arrow” align=”right” disabled_on=”on|on|off” module_id=”hero-curly-arrow” _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”75px||||false|false” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ custom_css_main_element=”width: 55% !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”width: 100% !important;” custom_css_main_element_phone=”width: 100% !important;”][et_pb_code module_class=”job_form” _builder_version=”4.17.3″ max_width=”600px” module_alignment=”right” custom_margin_tablet=”30px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” module_alignment_tablet=”center” module_alignment_phone=”” module_alignment_last_edited=”on|tablet” custom_css_main_element=”margin-left: 4em;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”margin-left: 0;” custom_css_main_element_phone=”margin-left: 0;”]

SAVE UP TO 70% PER MONTH BY HIRING AC9 STAFF TECHNICAL SUPPORT REPRESENTATIVE

C9 Staff deploys globally distributed teams of remote professionals across 35 international labor markets. Please fill out the information below to schedule a free introductory call with one of our account executives to learn more about our global staffing services.

[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”TABLE OF CONTENTS” module_id=”section-table-of-contents” _builder_version=”4.16″ _module_preset=”default” custom_padding=”85px||85px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”||||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.17.3″ _module_preset=”default” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” custom_margin=”||20px||false|false” global_colors_info=”{}”]

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_6,1_6,1_6,1_6,1_6,1_6″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”20px||||false|false” custom_padding=”0px||0px||false|false” custom_css_main_element=”flex-wrap: wrap;” global_colors_info=”{}”][et_pb_column type=”1_6″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 33.33% !important;||margin-bottom: 20px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 33.33% !important;||padding: 20px;||margin-bottom: 15px;” custom_css_main_element_phone=”width: 50% !important;||padding: 10px;||margin-bottom: 15px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/chapter-1-thumb.webp” title_text=”CHapter 1 thumb” align=”center” admin_label=”Chapter 1 image” module_class=”section-anchor section-anchor-1″ _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][/et_pb_image][et_pb_text admin_label=”Chapter 1 Text” _builder_version=”4.17.3″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”172px” module_alignment=”center” global_colors_info=”{}”]

CHAPTER 1

What is a Technical
Support Representative?

[/et_pb_text][/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”width: 33.33% !important;||margin-bottom: 20px;” global_colors_info=”{}” custom_css_main_element_tablet=”width: 33.33% !important;||padding: 20px;||margin-bottom: 15px;” custom_css_main_element_phone=”width: 50% !important;||padding: 10px;||margin-bottom: 15px;” custom_css_main_element_last_edited=”on|phone”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/chapter-2-thumb.webp” title_text=”Chapter 2 thumb” align=”center” admin_label=”Chapter 2 image” module_class=”section-anchor section-anchor-2″ _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][/et_pb_image][et_pb_text admin_label=”Chapter 2 Text” _builder_version=”4.17.3″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”172px” module_alignment=”center” global_colors_info=”{}”]

CHAPTER 2

Why are Technical
Support Representatives
Important?

[/et_pb_text][/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”width: 33.33% !important;||margin-bottom: 20px;” global_colors_info=”{}” custom_css_main_element_tablet=”width: 33.33% !important;||padding: 20px;||margin-bottom: 15px;” custom_css_main_element_phone=”width: 50% !important;||padding: 10px;||margin-bottom: 15px;” custom_css_main_element_last_edited=”on|phone”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/chapter-3-thumb.webp” alt=”Chapter 3 Thumb” title_text=”Chapter 3 ” align=”center” admin_label=”Chapter 3 image” module_class=”section-anchor section-anchor-3″ _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][/et_pb_image][et_pb_text admin_label=”Chapter 3 Text” _builder_version=”4.17.3″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”185px” module_alignment=”center” global_colors_info=”{}”]

CHAPTER 3

Important Skills and
Traits of a Technical Support
Representative

[/et_pb_text][/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”width: 33.33% !important;||margin-bottom: 20px;” global_colors_info=”{}” custom_css_main_element_tablet=”width: 33.33% !important;||padding: 20px;||margin-bottom: 15px;” custom_css_main_element_phone=”width: 50% !important;||padding: 10px;||margin-bottom: 15px;” custom_css_main_element_last_edited=”on|phone”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/chapter-4-thumb.webp” title_text=”Chapter 4 Thumb” align=”center” admin_label=”Chapter 4 image ” module_class=”section-anchor section-anchor-4″ _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][/et_pb_image][et_pb_text admin_label=”Chapter 4 Text” _builder_version=”4.17.3″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”185px” module_alignment=”center” global_colors_info=”{}”]

CHAPTER 4

Where to Hire
Technical Support
Representatives

[/et_pb_text][/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”width: 33.33% !important;||margin-bottom: 20px;” global_colors_info=”{}” custom_css_main_element_tablet=”width: 33.33% !important;||padding: 20px;||margin-bottom: 15px;” custom_css_main_element_phone=”width: 50% !important;||padding: 10px;||margin-bottom: 15px;” custom_css_main_element_last_edited=”on|phone”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/chapter-5-thumb.webp” title_text=”Chapter 5 thumb” align=”center” admin_label=”Chapter 5 image ” module_class=”section-anchor section-anchor-5″ _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][/et_pb_image][et_pb_text admin_label=”Chapter 5 Text” _builder_version=”4.17.3″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”140px” module_alignment=”center” global_colors_info=”{}”]

CHAPTER 5

Hiring
Considerations

[/et_pb_text][/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”width: 33.33% !important;||margin-bottom: 20px;” global_colors_info=”{}” custom_css_main_element_tablet=”width: 33.33% !important;||padding: 20px;||margin-bottom: 15px;” custom_css_main_element_phone=”width: 50% !important;||padding: 10px;||margin-bottom: 15px;” custom_css_main_element_last_edited=”on|phone”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/chapter-6-thumb-1.webp” alt=”Chapter 6 Thumb” title_text=”Chapter 6″ align=”center” admin_label=”Chapter 6 image ” module_class=”section-anchor section-anchor-6″ _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][/et_pb_image][et_pb_text admin_label=”Chapter 6 Text” _builder_version=”4.17.3″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”180px” module_alignment=”center” global_colors_info=”{}”]

CHAPTER 6

C9 Staff Technical
Support Representatives

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What is a Technical
Support Representative?

[/et_pb_text][et_pb_text content_last_edited=”off|tablet” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” max_width=”83%” max_width_tablet=”83%” max_width_phone=”100%” max_width_last_edited=”on|phone” custom_padding=”|||40px|false|false” custom_padding_tablet=”|||40px|false|false” custom_padding_phone=”|||0px|false|false” custom_padding_last_edited=”on|phone” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

Any company that sells tech goods or services to an end-consumer, whether it’s B2C or B2B, knows the relationship doesn’t end at the point of sale. And while the salesperson takes care of the customer until he or she makes a purchase, the technical support representative picks up the relationship right after.

[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 40% !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 40% !important;” custom_css_main_element_phone=”width: 100% !important;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/what-is-graphic-design.webp” alt=”Man thinking of work form home opportunity” title_text=”Thinking of work from setp.” align=”center” _builder_version=”4.17.3″ _module_preset=”default” positioning=”absolute” position_origin_a=”top_center” vertical_offset=”-106px” position_origin_a_tablet=”top_center” position_origin_a_phone=”top_center” position_origin_a_last_edited=”on|desktop” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|desktop” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|desktop” width=”483px” positioning_tablet=”none” positioning_phone=”none” positioning_last_edited=”on|tablet” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 1 CONTENT” _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”40px||40px||true|false” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”||64px||false|false” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/what-is-technical-support-representative.webp” alt=”What is a Technical Support Representative” title_text=”What is a Technical Support Representative” show_bottom_space=”off” align=”center” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/what-is-technical-support-representative.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/what-is-technical-support-representative.webp” src_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”||64px||false|false” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_text ul_type=”none” admin_label=”Technology is an ever-changing and ever-dynamic” module_class=”c9-bullet-list-1″ _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” max_width=”400px” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”]Technology is an ever-changing and ever-dynamic organism. Technological advancements and changes can happen in a span of a few years to a few seconds. That’s why it is important for tech companies to employ TSRs in order to have a team to take care of customer concerns after a sale is made.

And in that sense, a technical support representative has the heavier responsibility of creating a repeat customer, a long-term client, a life-long fan, or the exact opposite of all that.[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 1 FOOTER VIDEO” module_id=”section-trigger-banner” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f8ff” custom_padding=”||90px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#000000″ header_3_font_size=”30px” header_3_line_height=”1.2em” global_colors_info=”{}”]

What is C9 Staff?
Our End-to-End Staffing Solution

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2021/03/Chapter-1-Video.jpg” title_text=”Chapter-1-Video” align=”center” module_class=”video-trigger” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Homepage Video Banner” module_id=”homepage-video-banner” _builder_version=”4.16″ _module_preset=”default” max_height=”100vh” collapsed=”on” global_colors_info=”{}”][et_pb_fullwidth_code _builder_version=”4.16″ _module_preset=”default” max_height=”100vh” global_colors_info=”{}”]

[/et_pb_fullwidth_code][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”CHAPTER 2″ module_id=”section-chapter-2″ _builder_version=”4.17.3″ _module_preset=”default” background_color=”#fb5607″ background_image=”https://c9staff.com/wp-content/uploads/2022/05/chapter-2-orange-bg.webp” background_size=”initial” background_position=”bottom_left” background_horizontal_offset=”0%” background_vertical_offset=”17%” custom_padding=”90px||242px||false|false” custom_padding_tablet=”” custom_padding_phone=”85px||150px||false|false” background_last_edited=”on|phone” background_position_phone=”bottom_center” collapsed=”on” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text admin_label=”Why are Technical Support Representatives Important?” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

Why are Technical Support
Representatives Important?

[/et_pb_text][et_pb_text admin_label=”As previously illustrated, a technical support representative ” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]As previously illustrated, a technical support representative has the ability to “extend” customer relations beyond the point of sale. They can also become instrumental in creating positive customer experience.[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 2 CONTENT” module_id=”section-chapter-2-content” _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.17.3″ _module_preset=”default” positioning=”absolute” position_origin_a=”top_center” vertical_offset=”-160px” vertical_offset_tablet=”-160px” vertical_offset_phone=”-100px” vertical_offset_last_edited=”on|phone” width=”90%” max_width=”800px” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/asian-technical-support-representative.webp” alt=”Asian Technical Support Representative” title_text=”Asian Technical Support Representative” align=”center” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/asian-technical-support-representative.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/asian-technical-support-representative-mobile.webp” src_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”||||false|false” custom_padding=”270px||||false|false” custom_padding_tablet=”270px||||false|false” custom_padding_phone=”170px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Effective email marketing keeps your target audience…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” global_colors_info=”{}”]That being said, a TSR’s job usually begins in that portion of the salesflow known as after-sales. They take care of the technical concerns of the people who have just made a purchase from the company.

And this underscores the real importance of having good TSRs.

When a customer who’s neither satisfied nor dissatisfied with a purchase calls technical support, the TSR has the power to turn indifference into a positive experience. When a satisfied customer calls technical support, the TSR can further reinforce satisfaction. Finally, when a dissatisfied customer calls technical support, the TSR can lessen dissatisfaction (and even turn it into a positive experience) by providing excellent technical support issue resolution.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”CHAPTER 2 FOOTER” module_id=”section-chapter-2-footer” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#f7f8ff” custom_padding=”||90px||false|false” disabled=”on” collapsed=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#000000″ header_3_font_size=”30px” header_3_line_height=”1.2em” max_width=”600px” module_alignment=”center” global_colors_info=”{}”]

A SNEAK PEAK OF PROJECTS COMPLETED BY C9 STAFF GRAPHIC DESIGNERS

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”900px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]

Websites Corporate Branding Logos Software Print Email Newsletter Social Media

[/et_pb_code][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”900px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”]

[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”CHAPTER 3″ module_id=”section-chapter-3″ _builder_version=”4.17.3″ _module_preset=”default” background_color=”#8338ec” background_image=”https://c9staff.com/wp-content/uploads/2022/05/chapter-3-purple-bg.webp” background_size=”initial” background_position=”bottom_left” background_vertical_offset=”20%” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” custom_padding=”90px||100px||false|false” custom_padding_tablet=”” custom_padding_phone=”85px||145px||false|false” background_last_edited=”on|phone” background_position_phone=”bottom_center” collapsed=”on” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”||100px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text admin_label=”Important Skills and Traits of a Technical Support Representative” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” width=”100%” width_tablet=”90%” width_phone=”100%” width_last_edited=”on|phone” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|tablet” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

Important Skills and Traits
of a Technical Support Representative

[/et_pb_text][et_pb_text admin_label=”The following are important skills ” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]The following are important skills and traits of excellent customer service representatives:[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 3 CONTENT” module_id=”section-chapter-3-content” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.17.3″ _module_preset=”default” positioning=”absolute” position_origin_a=”top_center” vertical_offset=”-130px” vertical_offset_tablet=”-130px” vertical_offset_phone=”-130px” vertical_offset_last_edited=”on|desktop” width=”90%” max_width=”800px” custom_padding=”0px||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/skills-traits-technical-support-representative.webp” alt=”Skills and traits of technical support representative” title_text=”Technical Support Representative Skills and Traits” align=”center” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/skills-traits-technical-support-representative.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/skills-traits-technical-support-representative-mobile.webp” src_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”-68px||||false|false” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|tablet” admin_label=”Excellent Technical Skills – what makes good TSRs” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”250px||||false|false” custom_padding_tablet=”200px||||false|false” custom_padding_phone=”50px||5px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Excellent Technical Skills – what makes good TSRs” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Excellent Technical Skills – what makes good TSRs “superhuman” is the ability to resolve technical support issues off-site. Sometimes, it is already problematic to solve onsite technical issues. TSRs are asked to perform issue detection and diagnosis as well as resolution and testing over the phone. That calls for true skill and patience.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Empathy – technical support representatives” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Empathy – technical support representatives” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Empathy – technical support representatives need to know how to put themselves in the customer’s proverbial shoes. It’s often not enough to say, “I understand…” but to actually do so from the customers’ standpoint.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Listening skills – the key to successful” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Listening skills – the key to successful” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Listening skills – the key to successful technical issue resolution is being able to listen closely to customers to be able to understand their true concerns and address them effectively and efficiently.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Critical thinking – a huge part of a TSR’s work” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Critical thinking – a huge part of a TSR’s work” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Critical thinking – a huge part of a TSR’s work is understanding the real problem and proving a solution that directly addresses the problem. This takes critical thinking especially in instances where the TSR is dealing with an emotional or irate customer.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Ability to adapt quickly – TSRs are usually” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Ability to adapt quickly – TSRs are usually” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Ability to adapt quickly – TSRs are usually asked to resolve customer issues speedily and this calls for adaptability and a deep understanding of the technologies behind the company’s products or services.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Being receptive to new things” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Being receptive to new things” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Being receptive to new things – like previously mentioned, sometimes technologies change without a moment’s notice and this can create nightmare scenarios for TSRs. Nevertheless, TSRs need to be receptive to such changes and be able to adjust how they handle things accordingly.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 3 FOOTER” module_id=”section-chapter-5-footer” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f8ff” custom_padding=”||90px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”C9 STAFF CLIENTS SPEAK” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#000000″ header_3_font_size=”30px” header_3_line_height=”1.2em” max_width=”600px” module_alignment=”center” global_colors_info=”{}”]

C9 STAFF CLIENTS SPEAK

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]

C9 Staff helped us hire a Digital Ads Specialist that introduced us to a game-changing technology that we didn’t know existed. We launched several digital campaigns that got us ranked #1 on Google and has played a strong role in our enviroment.

We’ve worked hard with C9 Staff for years and they have done an outstanding job of helping our brand build our customer service department. They are experts in developing, training and deploying Philippines-based staff for businesses of all industries and sizes. As a result of C9 Staff, we have seen an improvement in our first call resolution, overall customer service satisfaction, online reviews, brand reputation, and growth. We look forward to continuing to grow with C9 Staff and the entire team they’ve deployed for Amax Group.

C9 Staff provided us a Facebook Ads Specialist who helped us get our resorts fully booked!

[/et_pb_code][/et_pb_column][/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”]

LEO,
Owner Leon Authentic
Mexican Grill

ADAM MCENANEY,
Accountant Executive
Amax Group USA

MONICA,
Marketing Assistant
PALAYA NATURAL FARM

[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”CHAPTER 4″ module_id=”section-chapter-4″ _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” background_image=”https://c9staff.com/wp-content/uploads/2022/05/chapter-4-blue-bg.webp” background_size=”initial” background_position=”bottom_left” background_vertical_offset=”20%” custom_padding=”55px||55px||false|false” custom_padding_tablet=”” custom_padding_phone=”85px||55px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text admin_label=”Where to Hire Technical Support Representatives” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

Where to Hire
Technical Support
Representatives

Like most professionals nowadays, one can easily find TSRs online. It’s only a matter of vetting them as far as experience and capability are concerned.

The first thing you need to decide when deciding to hire a TSR is whether you want to hire a local or a remote one. [/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2021/03/where-to-find-graphic-designers.png” title_text=”where-to-find-graphic-designers” align=”center” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CHAPTER 4 CONTENT” module_id=”section-chapter-4-content” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row make_equal=”on” admin_label=”TITLE” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”0px||0px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text admin_label=”The advantages of hiring locally include:” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#000000″ header_3_font_size=”28px” header_3_line_height=”1.2em” text_orientation=”center” global_colors_info=”{}”]

The advantages of hiring locally include:

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row make_equal=”on” custom_padding_last_edited=”on|phone” admin_label=”Advatanges Hire Project Manager Locally Image” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”||30px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||30px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/hire-local-tsr.webp” alt=”Advantages of hiring Local Technical Support Representative” title_text=”Advantages of hiring Local Technical Support Representative” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/hire-local-tsr.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/hire-local-tsr.webp” src_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Ease of access and the ability to work with you personally” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Ease of access and the ability to work with you personally” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Ease of access and the ability to work with you personally – it’s always easier to work with someone face to face.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Less cultural and social adjustment needed” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Less cultural and social adjustment needed…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Less cultural and social adjustment needed – you’re most probably living in the same city as your TSR so you’re in the same time zone, speak the same language and share the same culture. This makes work so much smoother.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Better team-building opportunities” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Better team-building opportunities…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Better team-building opportunities – being in the same place physically creates plenty of opportunity to train, collaborate, build rapport, and get feedback.

On the other hand, hiring local talent can have the following disadvantages:

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Specific skill sets can be harder to find ” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white.webp” alt=”Cross mark white for mobile” title_text=”Cross mark white for mobile” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white-mobile.webp” src_last_edited=”on|desktop” admin_label=”White cross icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#ff3a3a” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” background_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Specific skill sets can be harder to find…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Specific skill sets can be harder to find – if you’re limited to a particular geographical area, finding a rockstar will be challenging.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Overhead expenses” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white.webp” alt=”Cross mark white for mobile” title_text=”Cross mark white for mobile” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white-mobile.webp” src_last_edited=”on|desktop” admin_label=”White cross icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#ff3a3a” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” background_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Overhead expenses…” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Overhead expenses – if you hire locally, you’ll be obligated to keep an office which means you have to pay rent, pay for supplies, pay for electricity and other utilities. If you already have an office, you’ll have to provide your new hire with a work space which translates to the same thing – increased overhead.

Here are the advantages of hiring remote talent:

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row make_equal=”on” custom_padding_last_edited=”on|phone” admin_label=”Advatanges Hire Email Marketer Remote Image” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding=”||30px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||30px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/advantages-hiring-remote-technical-support-representative.webp” alt=”Advantages of hiring remote technical support representative” title_text=”Hire Remote Technical Support Representative” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/advantages-hiring-remote-technical-support-representative.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/advantages-hiring-remote-technical-support-representative.webp” src_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Access to a global pool of talents ” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Access to a global pool of talents” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Access to a global pool of talents – you’re not limited to who’s available in your city and what they know. Hiring remotely gives you access to talented TSRs from different countries who may even charge relatively smaller fees than local recruits.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Little to no overhead” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Little to no overhead” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Little to no overhead – most remote workers work from home so you don’t need to worry about providing them with work spaces. However, for some full-time remote workers, you may be required to subsidize their internet connection, computer equipment etc. But these costs are still far less compared to local overhead expenses.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Less contractual obligation” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” alt=”White Check icon” title_text=”White Check mobile icon” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/white-check-sexy-mobile.webp” src_last_edited=”on|phone” admin_label=”White check icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#3a86ff” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Less contractual obligation” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Less contractual obligation – you can initially hire TSRs on a per-project basis. If you like their work, continue to give them projects to work on. If you don’t, just don’t give them any more tasks to perform and that’s that.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row make_equal=”on” admin_label=”TITLE” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”45px||||false|false” custom_padding=”0px||0px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text admin_label=”On the other hand,” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#000000″ header_3_font_size=”28px” header_3_line_height=”1.2em” text_orientation=”center” custom_margin=”||27px||false|false” global_colors_info=”{}”]On the other hand,[/et_pb_text][et_pb_text admin_label=”Here are the disadvantages of hiring remote workers:” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#000000″ header_3_font_size=”28px” header_3_line_height=”1.2em” text_orientation=”center” max_width=”440px” module_alignment=”center” global_colors_info=”{}”]

Here are the disadvantages of hiring remote workers:

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Trial and error ” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white.webp” alt=”Cross mark white for mobile” title_text=”Cross mark white for mobile” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white-mobile.webp” src_last_edited=”on|desktop” admin_label=”White cross icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#ff3a3a” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” background_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Trial and error” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Trial and error – you can’t really gauge the level of expertise, experience and even work ethic of the remote worker until you take a leap of faith and hire them. The good news is, if you don’t like their performance on the first project, you can just part ways right then and there.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Time constraints” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_margin=”5px||||false|false” custom_padding=”14px||14px||false|false” custom_padding_tablet=”15px||||false|false” custom_padding_phone=”15px||15px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 44px !important;” custom_css_main_element_tablet=”width: 70px !important;||margin-right: 35px !important;||margin-top: 7px;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white.webp” alt=”Cross mark white for mobile” title_text=”Cross mark white for mobile” align=”right” src_tablet=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white.webp” src_phone=”https://c9staff.com/wp-content/uploads/2022/05/cross-mark-white-mobile.webp” src_last_edited=”on|desktop” admin_label=”White cross icon” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#ff3a3a” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|10px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”32px|15px|14px||false|false” custom_padding_tablet=”32px|15px|14px||false|false” custom_padding_phone=”10px|5px|10px||false|false” custom_padding_last_edited=”on|phone” background_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 100% !important;||max-width: 695px !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 81% !important;” custom_css_main_element_phone=”width: 82% !important;”][et_pb_text admin_label=”Time constraints” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” global_colors_info=”{}”]

Time constraints – if you hire a remote TSR, especially one that lives overseas, you need to understand right off the bat that you’re asking them to work in your time-zone which is usually opposite theirs. While more experienced remote TSRs are aware of this and find no issue with it, you may experience some issues when you’re dealing with newer TSRs.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” admin_label=”That being said, a few places where you can find CSRs online…” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” custom_padding_tablet=”” custom_padding_phone=”” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”That being said, a few places where you can find TSRs online” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Regular||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]

That being said, a few places where you can find TSRs online. Note that in some of these websites, you’ll have the option to hire either locally or remotely. It’s all up to you, your needs and your budget:

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Upwork (local and remote) – geared more towards the US market. You can post a TSR job, and available contractors can start lining up to apply. All you’d need to do is choose the best candidate.

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Monster (local and remote) – although Monster now caters to remote worker needs, its strength still lies in sourcing local talents. All you need to do is search “Technical Support Representative”, narrow down your search by location and experience, and you’re off to the races.

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People Per Hour (remote and local) – geared more towards the European market. Just like Upwork, you post a job and contractors will apply. You can choose the best candidate and go from there.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” admin_label=”C9 Staff” _builder_version=”4.17.3″ _module_preset=”default” width=”90%” max_width=”800px” collapsed=”on” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”display: flex;||flex-wrap: wrap;”][et_pb_column type=”3_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”margin: auto;||width: 50%;” custom_css_main_element_phone=”margin: auto;||width: 100%;||order: 1;”][et_pb_text admin_label=”C9 Staff Copy” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium||||||||” text_font_size=”18px” text_line_height=”28px” custom_padding=”|30px|||false|false” custom_padding_tablet=”|0px|||false|false” custom_padding_phone=”|0px|||false|false” custom_padding_last_edited=”on|tablet” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

C9 Staff (remote) – specializes in providing remote staffing services from a global pool of talents, including TSRs from over 35 top international talent markets. It is considered a concierge service where you don’t simply hire a TSR (or any other kind of remote worker for that matter), you hire a TSR with an entire management service behind him to keep him accountable and always on his toes. This is ideal for people looking to hire the best and expecting to get the best while keeping costs relatively competitive.

C9 STAFF CLIENT CASE STUDIES

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”930px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code admin_label=”Case Studies Scroll” _builder_version=”4.18.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

RESULTS

C9 Staff deployed middle to senior-level digital marketing specialists with exceptional communication and technical skills at reduced costs that saved SoluM more than 60% compared to local talents.

The content writer, trained in Australia, exceeded expectations by reducing the amount of time in producing quality content materials faster than SoluM’s in-house digital marketing team.

SoluM ESL has signified its plans to partner with C9 Digital for upcoming expansion plans based on the excellent performance of C9 Staff’s team.

RESULTS

C9 Staff deployed the graphic designers for Vorwerk spending no more than $3,994 (€ 3,698) per month for both professional designers, compared to similar Europe-based talents which could cost more than € 10,000 (US$ 10,801) – with guaranteed savings of no less than 60% in payroll costs.

C9 Staff was able to establish Vorwerk’s footprint in the global market, as well as further strengthening the brand in the digital and online environment.

[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”CHAPTER 5″ module_id=”section-chapter-5″ _builder_version=”4.17.3″ _module_preset=”default” background_color=”#1dbf73″ background_image=”https://c9staff.com/wp-content/uploads/2022/05/chapter-5-green-bg.webp” background_size=”initial” background_position=”bottom_left” background_vertical_offset=”22%” custom_margin=”||||false|false” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||0px||false|false” custom_padding_phone=”0px||||false|false” background_last_edited=”on|phone” background_position_phone=”bottom_center” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” max_width=”800px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”margin:auto;||width: 60% !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 100% !important;” custom_css_main_element_tablet=”margin:auto;||width: 60% !important;”][et_pb_text admin_label=”Hiring Considerations” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” custom_margin=”90px||20px||false|false” custom_padding=”||||false|false” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

Hiring Considerations

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When looking to hire a TSR, whether it be local or remote, there are a few important considerations you have to keep in mind.

[/et_pb_text][et_pb_text admin_label=”Do you already have a working technical support department” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” max_width=”398px” custom_margin=”||130px||false|false” custom_margin_tablet=”||30px||false|false” custom_margin_phone=”||30px||false|false” custom_margin_last_edited=”on|phone” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

Do you already have a working technical support department that you just want to augment? Or is this your first time to create a technical support department? Do you plan to integrate a remote TSR into an existing team? Or do you intend to build a team of remote TSRs?

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Would you be okay with a mid-level one or are you looking for a senior level one? [/et_pb_text][et_pb_text admin_label=”Finally, how much do you have to spend” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” max_width=”390px” custom_margin=”||20px||false|false” custom_padding_tablet=”|||0px|false|false” custom_padding_phone=”|||0px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]Finally, how much do you have to spend? Do you have just enough for a newbie TSR? Is your pocket deep enough for a part-time or even a full-time recruit? Are you ready to spend good money on a senior-level TSR salary or is your budget pointing towards a mid-level one?[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Our Clients at C9 Staff” _builder_version=”4.17.3″ _module_preset=”default” background_color=”#f7f8ff” custom_padding=”91px||97px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Title” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#000000″ header_3_font_size=”30px” header_3_line_height=”1.2em” max_width=”600px” module_alignment=”center” global_colors_info=”{}”]

Our Clients at C9 Staff

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_module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 16% !important;||margin: auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 33.33% !important;||margin: auto !important;||padding: 20px 0;” custom_css_main_element_phone=”width: 50% !important;||margin: auto !important;||padding: 20px 0;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/icrc-logo.webp” alt=”ICRC Logo” title_text=”ICRC” align=”center” admin_label=”ICRC” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 16% !important;||margin: auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 33.33% !important;||margin: auto !important;||padding: 20px 0;” custom_css_main_element_phone=”width: 50% !important;||margin: auto !important;||padding: 20px 0;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/amax-logo.webp” alt=”AMax Logo” title_text=”Amax” align=”center” admin_label=”AMAX” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 16% !important;||margin: auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 33.33% !important;||margin: auto !important;||padding: 20px 0;” custom_css_main_element_phone=”width: 50% !important;||margin: auto !important;||padding: 20px 0;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/solu-m-logo.webp” alt=”Solu M Logo” title_text=”Solu M” align=”center” admin_label=”Solu M” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 20% !important;||margin: auto !important;||” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 33.33% !important;||margin: auto !important;||padding: 20px 0;” custom_css_main_element_phone=”width: 50% !important;||margin: auto !important;||padding: 20px 0;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/native-instruments.webp” alt=”Native Instruments Logo” title_text=”Native Instruments” align=”center” admin_label=”Native Instruments” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Chapter 6″ module_id=”section-chapter-6″ _builder_version=”4.17.3″ _module_preset=”default” background_color=”#1f2253″ background_image=”https://c9staff.com/wp-content/uploads/2022/05/chapter-6-dark-blue-bg.webp” background_size=”initial” background_position=”bottom_left” background_vertical_offset=”20%” custom_padding=”0px||0px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|desktop” max_width=”800px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 60% !important;||margin: auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 60% !important;||margin: auto;” custom_css_main_element_phone=”width: 100% !important;”][et_pb_text admin_label=”Title” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”Proxima Nova Bold|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” custom_margin=”||30px||false|false” custom_margin_tablet=”40px||||false|false” custom_margin_phone=”40px||||false|false” custom_margin_last_edited=”on|tablet” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]

C9 Staff
Technical Support
Representatives

[/et_pb_text][et_pb_text admin_label=”Description” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” max_width=”400px” custom_margin=”||30px||false|false” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]Here at C9 Staff, we have TSRs in all levels of proficiency. Whether you need a mid-level one (with 1-3 years experience) or a senior level one (with 4 years experience or more), we have a TSR that fits your needs. [/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_css_main_element=”width: 40% !important;||margin: auto;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 100% !important;” custom_css_main_element_tablet=”width: 40% !important;||margin: auto;”][et_pb_image src=”https://c9staff.com/wp-content/uploads/2022/05/award-winning-csr.webp” alt=”Award Winning CSR” title_text=”Award Winning CSR” show_bottom_space=”off” align=”center” _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”||||false|false” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Chapter 6 Footer” module_id=”section-chapter-6-footer” _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||150px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” max_width=”800px” custom_margin=”||73px||false|false” custom_padding=”12px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Expertise is also not a problem” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” custom_margin=”||||false|false” custom_padding=”||30px||false|false” global_colors_info=”{}”]Expertise is also not a problem because we have TSRs who specialize in all kinds of industries. Whether you need one who specializes in B2C setups or one who’s an expert in B2B interactions, we got you covered.[/et_pb_text][et_pb_text admin_label=”Communication is not a problem ” _builder_version=”4.17.3″ _module_preset=”default” text_font=”Proxima Nova Medium|500|||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”28px” header_3_font=”|||on|||||” header_3_text_color=”#FFFFFF” header_3_font_size=”35px” header_3_line_height=”1.2em” global_colors_info=”{}”]Communication is not a problem because our TSRs speak excellent English. In fact, most of our remote workers have English as their second language so you don’t have to worry about your message getting lost in translation. [/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” background_color=”#1f2253″ width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” max_width=”900px” custom_padding=”||0px||false|false” custom_css_main_element=”overflow:visible;||flex-wrap:wrap;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_font=”|||on|||||” header_text_align=”center” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#FFFFFF” header_3_font_size=”28px” header_3_line_height=”1.2em” width=”90%” max_width=”700px” module_alignment=”center” custom_margin=”||10px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]

So, are you finally ready to hire a
technical support representative? Let’s talk.

[/et_pb_text][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”28px” header_font=”|||on|||||” header_text_align=”center” header_3_font=”|||on|||||” header_3_text_align=”center” header_3_text_color=”#FFFFFF” header_3_font_size=”28px” header_3_line_height=”1.2em” text_orientation=”center” width=”90%” max_width=”720px” module_alignment=”center” custom_padding=”||20px||false|false” global_colors_info=”{}”]Hiring our remote TSRs can help you save up to 70% in payroll costs without the corresponding loss in the quality of work. We train our TSRs to “live inside the client’s business” in order to truly deliver what the client wants and needs.[/et_pb_text][et_pb_code _builder_version=”4.17.3″ _module_preset=”default” background_color=”#FFFFFF” max_width=”625px” module_alignment=”center” custom_margin=”||-50px||false|false” border_radii=”on|15px|15px|15px|15px” box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”20px” box_shadow_spread=”-10px” box_shadow_color=”#000000″ global_colors_info=”{}”]

[/et_pb_code][et_pb_code admin_label=”Hotjar Tracking Code” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][/et_pb_section]

EVERYTHING YOU NEED TO KNOW ABOUT HIRING A REMOTE TECHNICAL SUPPORT REPRESENTATIVE

SAVE UP TO 70% PER MONTH BY HIRING AC9 STAFF TECHNICAL SUPPORT REPRESENTATIVE

Table of Contents

CHAPTER 1

CHAPTER 2

CHAPTER 3

CHAPTER 4

CHAPTER 5

CHAPTER 6

What is a Technical Support Representative?

What is C9 Staff? Our End-to-End Staffing Solution

Why are Technical Support Representatives Important?

A SNEAK PEAK OF PROJECTS COMPLETED BY C9 STAFF GRAPHIC DESIGNERS

Important Skills and Traits of a Technical Support Representative

C9 STAFF CLIENTS SPEAK

Where to Hire Technical Support Representatives

The advantages of hiring locally include:

On the other hand, hiring local talent can have the following disadvantages:

Here are the advantages of hiring remote talent:

Here are the disadvantages of hiring remote workers:

C9 STAFF CLIENT CASE STUDIES

RESULTS

RESULTS

Hiring Considerations

Our Clients at C9 Staff

C9 Staff Technical Support Representatives

So, are you finally ready to hire a technical support representative? Let’s talk.

SCHEDULE A FREE CONSULTATION NOW

Phone

Toll Free

+1 (877) 959 7448

Email

hello@c9staff.com

Services

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Information Technology

Admin & Back Office

Customer Service

Resources

Company

Tools

Connect With Us

Awards

Copyright 2024 Cloud 9 Ventures LLC

EVERYTHING YOU NEED
TO KNOW ABOUT HIRING
A REMOTE TECHNICAL
SUPPORT REPRESENTATIVE

What is a Technical
Support Representative?

What is C9 Staff?
Our End-to-End Staffing Solution

Why are Technical Support
Representatives Important?

Important Skills and Traits
of a Technical Support Representative

Where to Hire
Technical Support
Representatives

C9 Staff
Technical Support
Representatives

So, are you finally ready to hire a
technical support representative? Let’s talk.