Your Very Own Call Center Operation at 70% Less Cost!
Our deep talent penetration across 35 high-quality but low-cost international talent markets allows us to deploy rockstar call center professionals that meet all your criteria:
- Mid to Senior Level Call Center Professionals
- English Speaking
- Ready to Work in Your Time Zone
- Verifiable Skills and Experience
- Battle-Tested, Flexible, and Adaptable
Working with an established call center is not a simple matter. Here are just a few of the standard minimum requirements you need:
- A minimum number of agents employed full-time (usually set at a minimum of 50 agents)
- A minimum contract period (usually set at 12 months)
- A minimum lease period for equipment (usually set at 12 months)
This means if you’re a small or medium-scale business, you will never be able to afford it.
Our access to 35 top international talent markets allows us to bypass most of the minimum requirements most established call centers have but still provide you with high-quality service.
Whatever your call center needs are, we got you covered:
- Customer Service Representative
- Technical Support Representative
- Chat Support Representative
- Email Support Representative
- Inbound Sales Representative
- Outbound Sales Representative
- Follow-up Support Representative
- Collections Representative
Save up to 70% off your payroll costs
With C9Staff, you’ll be able to build full-time, dedicated English speaking teams with staff-members that will live inside your company’s world, work within your time zone and provide your organization capabilities that are par or even better than the talent within your local market – at a fraction of the cost.
Access to specialized talent in 9 industries
Over the years we’ve cultivated an exclusive network of the absolute best talent in the best recruitment markets around the world.
End-to-End staff management
We provide fully managed end-to-end solutions. We handle staff sourcing, hiring, payroll and benefits, and contracts. We even track your team’s productivity – all for a simple and surprisingly affordable low monthly fee.
Highly-curated global pool of talent
We can provide you with the absolute best talent for whatever specific position you need. Whether you’re interested in candidates from Latin America, Eastern Europe, Middle East, Africa or South East Asia; we’ve got you covered.
English-speaking and USA/EU/AUS time zone working teams
C9Staff workers are trained to “live inside your company’s world”. Therefore, we are able to work in your specific time zone, report directly to your team, and coordinate in real-time.
Globally competitive rates
We can provide highly qualified and experienced professionals within a range of industries and professions that would traditionally be very expensive in your local recruitment markets. Whatever your hiring requirements are, we can tap into our global talent directory and find you rockstar staff at highly competitive rates.
End-to-End Managed Services
Having access to a credible and quality talent pool in an emerging market can be difficult and expensive. We give you access to our proprietary C9 Digital Talent Network representing the top percentile of talent within the Philippines.
Recruitment is an expensive and time-consuming process. We solve this for you by taking on the role of facilitating your staffing requirements and recruiting top candidates for immediate hiring or final screening by your team.
We conduct detailed interviews where we evaluate candidate resumes, portfolios, English language skills, internet connectivity, video and audio call clarity, punctuality and more to ensure you`re only dealing with the absolute best candidates.
We provide background checks on candidates. This includes verification of their resumes, portfolios and conversations with previous employers.
We communicate job offer letters to your hired staff. We ensure staff work in your local organization’s timezone and a clear understanding of their job description and expectations surrounding employment.
Payroll and Contracts
We handle payroll and provide your staff legal contracts that provide you valuable protections such as non-complete agreements, non-disclosure of communications, confidentiality and immunity.
If needed we can provide your staff a physical office. These facilities include fiber optic internet with backup redundancy, high performance computer systems, backup power generators and 24/7 IT support services.
Dedicated Account Strategist
Every client is assigned a dedicated account strategist who provides your team leadership, management, supervision, and reporting. This ensures a truly plug-and-play offshore outsourcing experience.
Unlimited Staff Scaling
If you’re interested in scaling your teams with us, our account strategist will provide the process standardization, quality consistency and leadership to ensure that your team succeeds whether your team size is 1 or 500 members.
Unlimited Candidate Replacement
Not happy with one of your staff members? Have no fear. As a standard feature our service, we provide unlimited replacements on any professionals failing to meet your expectations until you are completely satisfied.
Risk Free Billing and Contracts
Upon signing a contract with us your first payment won’t begin until 30 days after your staff starts working for you. We provide complete transparency to reduce your risk and make it easy for you to get started with your team.
Why Choose C9Staff
No more sharing of freelancers with other companies risking you the same concept with other brands
Dedicated staff working for you and your clients full-time; fast turnaround times of tasks
Staff ready and willing to work in your time zone
Full transparency with staff credentials, skills, and proficiency; unlimited staff replacement should you need it.
Staff performing according to your quality standards. 100% original concept, client-specific deliverables
Real-time interactions: weekly sprints, daily standup calls, strategic planning, instant messaging
Get the cost benefits of "outsourcing" while enjoying the quality of "in-housing"
Flexible payment terms; bi-weekly and 100% no upfront payments: you are invoiced after 15 days (totally risk-free!)
Remote staff hiring and team management with your dedicated Account Strategist/Manager