If you’re into outsourcing to a company based in the Philippines and you have no idea where or how to start choosing, this article has some relevant information in store for you.
All over the world, multinational companies often choose to outsource some of their work to smaller companies or third-party service providers in order to alleviate the influx of work received, or to reduce the operational costs that are associated with customer service.
Focus on the quality of the services
Over the last decade or so, the Philippines has been offering a wide range of companies to choose from.
From highly attractive incentives to very professional staff, the Filipinos are considered to be one of the best in terms of quality in the call center industry.
When you are deciding which organization you should choose, keep in mind that you rather team up with a company that reflects quality in their work, over quantity.
This is especially true when your company is looking at its budget: do not choose a cheap call center company just because you like to save some money.
No accent is a better accent
Even though most Filipinos have the ability to speak fluent English, some of them might perform a slight accent when speaking.
For your company, it is better to choose a call center organization that has fluent staff members with the least amount of accent. This way, they could easily blend in with your international customers.
This is especially good if you have a voice-related business outsourcing, or if you place great emphasis on voice training.
Infrastructure must be one important point for you
When looking for a call center, make sure their infrastructure is not only top-notch but also provides state-of-the-art security services.
Location is also relevant
Usually, when you are considering outsourcing to a Filipino company to act as the call center for your organization, you must think about all the different regions in the Philippines, as this will usually mean a higher or a lower payment towards the company for their services.
A company in Manila, which is the capital city of the Philippines, might be more expensive to hire in comparison to a company in Bohol or Cebu.
Be part of a growing community
The Filipinos are known for being highly responsible and family-orientated people, and whether you run a small, medium, or large business, you might want to have a role in a fast-growing community that is constantly evolving.