The Call Center industry is one of the fastest-growing business industries in the Philippines, as it is one of the best countries to find your outsourcing solution in. In fact, it is not a surprise that as of 2018, the Philippines is considered to be the Call Center Service capital of the world. It is also the second most favorable destination for Business Process Outsourcing (BPO) worldwide.
Over the last couple of years, the Philippines’ government has made a lot of effort and concessions towards the BPO Industry in the country, so much so that the local economy has been one of the main benefactors of these decisions, by bringing a positive, and relatively higher GDP to the country (some estimates account for a yearly 10% increase in the GDP for the next five years).
Companies in the Philippines often hire and present staff that is highly qualified to perform in their jobs, with excellent communication skills in diverse languages, and, specifically, a great command of the English language.
Therefore, the Philippines are gaining a lot of attention from companies that are based in the United States of America, Australia, the United Kingdom, China, and other European countries, as it not only focuses on its Call Center services, but the Filipinos are now merging onto what is called ‘’Knowledge-based outsourcing’’ or KBO.
Here is a list of the Top Call Center Companies in the Philippines that comprise a booming outsourcing industry for the country.
Accenture is a Fortune Global 500 company. It provides management consulting and outsourcing services. It is known for its professional services while transforming digital operations and services.
Accenture PLC is considered to be one of the main companies in the BPO industry in the Philippines, in fact, it is one of the largest IT companies in that country.
One positive point of Accenture PLC is that the company offers its employees a competitive salary rate, good healthcare, and government benefits that are very beneficial. It also offers a good working environment where employees are encouraged and expected to go that extra mile, but at the same time, they will reward those extra steps that have been taken.
C9 stands for Cloud 9. C9 Staff is a team of passionate professionals from the United States and the Philippines who are driven to help their clients and partners achieve extraordinary results in their businesses. C9 Staff was founded in 2018 and in less than a year have already helped dozens of clients and earned the respect and admiration of some of the biggest companies in the world due to their competency, hustle, and willingness to do whatever it takes to help our clients achieve results.
C9 Staff is a boutique firm that provides digital marketing, Chatbot development & call center inbound outsourcing for select brands around the world.
With less than 10 years in the market, Concentrix is an organization made of American and Filipino professionals, who are availing inbound and outbound outsourcing BPO Call Center Services in the Philippines.
Concentrix is well-known in the Call Centers’ market because they offer exceptional customer service and have plenty of BPO experience in a wide range of industries, which, at the same time, makes them one of the most organized and professional organizations in 2018.
Concentrix is a professional service company with proven success in the industry. Job seekers are usually eager to apply to this company as it offers diverse specializations’ paths to follow while providing their employees an opportunity to grow while also learning about different industries.
This organization is synonymous with excellence in its service and is composed of great human talent.
JPMorgan Chase & Co.
This is one of the oldest companies that have been operating in the Philippines since 1961. It is fair to say that back then it only had a representative office, but over the years this organization has incredibly expanded itself, and now it has a presence in Manila.
JPMorgan Chase & Co is renowned for offering strategic support to the consumer and banking community, while also focusing on investment bank business segments. Its specialization relies on credit card back-door work, client acquisition, and customer retention.
This organization tries to create a positive work environment where agents can -and are expected – thrive.
Sitel Philippines Corporation
Another company that started in 2000, Sitel specializes in Customer Care, Technical Support, lead generation, and back-office processing for various organizations worldwide.
Sitel has been named as the BPO Company / Employer of the Year by the Business Processing Association of the Philippines, and it has also been named as the Outstanding Employer by the Philippines Economic Zone Authority (PEZA) Hall of Fame.
Sitel offers competitive salary rates, all of their agents are fully compensated for their hard work, and the organization makes sure to offer free courses and lectures to their staff on money management and economics.
Last Few Words
Lastly, the Philippines offers a remarkable opportunity for you to find and choose the right company to do business with.
Choosing a Call Center in the Philippines is not an easy thing to do, in fact, you must be aware that the sector is growing considerably in both the numbers of Filipinos working and the economic success rate of the organizations that are offering BPO or Call Center Services worldwide.
When you are trying to find the right business to partner up with, remember that is best to not only focus on the revenue those organizations are making each year but focus instead on what they are offering to their own staff. Once you are aware of this, you will easily see and understand how that particular company works, because how the management team treats its staff is possibly a preview of how the company treats its customers.
There are many more Call Center Services Providers in the Philippines, but this list focuses on the Top Ranked Call Centers in 2018, how their services have improved and how customers have reacted to the services provided by these organizations.