Immersive Storytelling with Melanie Deziel
Storytelling is as ancient as humanity itself. In fact, everything we know of humanity and its origins we learned through the power of stories. Storytelling is a skill that is…
Offshoring & Outsourcing Philippines – Interview with C9 Staff CEO Phillip Lew
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Birthplace of BPO Philippines
In this original audio Podcast experience, CEO Phillip Lew shares his experience moving to the Philippines and starting his own BPO company 4 years ago. With unique sounds and captivating…
How to Hire the Best Customer Service Call Center for Your Organization
Are you looking to outsource a Customer Service Call Center for your Organization? Do you need help to Improve Customer Service? Are you looking for a company that can handle…
How to Effectively Outsource Your Technical Support Business
Outsourcing Technical Support for your business is one of the most positive decisions you could ever make, as Technical Support services represent an essential part in business growth. When your…
How to Evaluate the Right Fit Call Center Service Providers for Your Organization
If you are looking to hire a Call Center Service Provider for your organization, how do you know whether you are choosing wisely? In fact, do you know what to…
How to Select the Best Inbound Call Center Solution for Your Business
When talking about finding a ‘’solution’’ for your Inbound Call Center, what we really mean is ‘’How to find and select the best software that will work perfectly for your…
Selecting the Best BPO Company to Outsource to
If you're into outsourcing to a company based in the Philippines and you have no idea where or how to start choosing, this article has some relevant information in store…
How to Build a Seamless Omnichannel Contact Center Experience
Long gone are the days of single customer interactions; the customers of today interact through multi-channels. It's important as a company to understand how your customers are reaching out; to…
Top Global Brands Speak For Outsourcing
In 2010, business tycoon and philanthropist Azim Premji was voted as one of the 20 most powerful men in the world by Asiaweek and twice listed among the 100 most…