As indicated by Plunkett Research, the global outsourcing market is currently valued at $US611 billion. This figure is a clear illustration that outsourcing will continue to affect the way organizations…
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In this original audio Podcast experience, CEO Phillip Lew shares his experience moving to the Philippines and starting his own BPO company 4 years ago. With unique sounds and captivating…
Are you looking to outsource a Customer Service Call Center for your Organization? Do you need help to Improve Customer Service? Are you looking for a company that can handle…
Outsourcing Technical Support for your business is one of the most positive decisions you could ever make, as Technical Support services represent an essential part in business growth. When your…
If you are looking to hire a Call Center Service Provider for your organization, how do you know whether you are choosing wisely? In fact, do you know what to…
When talking about finding a ‘’solution’’ for your Inbound Call Center, what we really mean is ‘’How to find and select the best software that will work perfectly for your…
If you're into outsourcing to a company based in the Philippines and you have no idea where or how to start choosing, this article has some relevant information in store…
Long gone are the days of single customer interactions; the customers of today interact through multi-channels. It's important as a company to understand how your customers are reaching out; to…
In 2010, business tycoon and philanthropist Azim Premji was voted as one of the 20 most powerful men in the world by Asiaweek and twice listed among the 100 most…
