How to Select the Best Inbound Call Center Solution for Your Business
When talking about finding a ‘’solution’’ for your Inbound Call Center, what we really mean is ‘’How to find and select the best software that will work perfectly for your…
Selecting the Best BPO Company to Outsource to
If you're into outsourcing to a company based in the Philippines and you have no idea where or how to start choosing, this article has some relevant information in store…
How to Build a Seamless Omnichannel Contact Center Experience
Long gone are the days of single customer interactions; the customers of today interact through multi-channels. It's important as a company to understand how your customers are reaching out; to…
Top Global Brands Speak For Outsourcing
In 2010, business tycoon and philanthropist Azim Premji was voted as one of the 20 most powerful men in the world by Asiaweek and twice listed among the 100 most…
Why the World’s Most Successful Companies Outsource in the Philippines
Since the rise of the internet and the onset of digital marketing, outsourcing has become a buzzword. Every year, more and more companies in Western Europe and North America are…
The Qualities of a Top BPO Company
A Business Process Outsourcing (BPO) company is often hired to be responsible for taking part in a process of another business or organization. When a BPO company is chosen, it…
The Ultimate Guide to Hiring Call Centers
Customer experience is a critical and non-negotiable factor for 73% of consumers when making decisions to purchase or patronize a product or service. This is according to the latest Consumer…
Top 5 Tips for Outsourcing Your Inbound Call Center
It could be argued that experiencing a brand also means that the customer must be engaged in the brand’s communications’ channels: whether it is their social media, its interactions, their…
Top 10 Technical Support Outsourcing Tips
Having a successful organization requires a lot of effort and work. Even if you decide to Outsource your Technical Support team, you still need to make sure everything runs smoothly.…
Top Call Center Services: Inbound, Outbound & Online Explained
A Call Center is a centralized office that handles requests made by customers of a specific company or organization. Nowadays, most Call Centers offer their services through landline and online…