How to Become a Visionary Public Speaker
Not everyone is gifted with a golden tongue - that is, the ability to effectively speak in public. However, this is a skill that can be acquired over time with enough practice and guidance. One may not reach the eloquence of a Martin Luther King Jr., a William...
How to Become a Visionary Public Speaker
Not everyone is gifted with a golden tongue - that is, the ability to effectively speak in public. However, this is a skill that...
Power of Exponential Thinking to Make Better Predictions
Our minds have been evolved to function quite nicely in a linear world. That is, where the present looked much like the past, and the future much like the present. Decisions were more simple in a linear world. If I wanted to predict how to hunt and keep my family safe...
Native Advertising with Chad Pollitt
When paid advertising is done right it can create liberation for your time so you can focus more deeply on your heart’s passions. What is native advertising? How do we utilize this advertising technique to get results in our business? In this episode of Innovators...
Content Formula with Michael Brenner
The most effective way to create value for your brand is by providing your audience with good content. Whether it's in the form of an article, an infographic, a video, or a podcast, useful content that can easily be consumed by your audience is a bulletproof way to...
How to Outsource Your CMO with Erik Huberman
When you open yourself to the reality that you and your organization can only be truly exceptional with a few things but not everything, you are freeing yourself from the bondage of having to perform well in an area you're not really good in. This can be bad for your...
An Essential Business Guide to Building Digital Marketing Remote Teams
Face it, work has changed, no longer does your entire workforce comprise of workers droning away at their desks at one central location. Global workforces are becoming the norm, remote work is being called the future, and digital nomads travel the globe working from...
The ROI of Healthy Employees with Jenny Dempsey
Perhaps the greatest asset of any company or organization is its people. If a company takes care of its people, these people will take care of the company. Happy, healthy, and empowered employees make for a productive, efficient, and profitable workforce. This is a...
The Future of Work: The Infinite Possibilities of Remote Work
Whether we like it or not, we are working towards a workforce that's largely powered by remote workers and freelancers. And this is a good thing. Companies can save millions of dollars in overhead expenses. There will be fewer people commuting so that's less...
5 Tips to Develop a Chatbot for Your Organization
Chatbots are hot right now. It seems like a new bot releases every day. Bots are more flexible than other mobile customer service options because they can interpret and respond to the plain text, which is proving to be more engaging than newsletters. In over everyday...
How to Build a 9-Figure+ Digital Agency with Scott Cullather
Creating a successful digital marketing agency in this day and age is not an easy task. Competition is high. Clients are demanding perfection. Audiences are getting harder and harder to please. So for an agency to grow into an international marketing giant worth more...
How to Become a Visionary Public Speaker
Not everyone is gifted with a golden tongue - that is, the ability to effectively speak in public. However, this is a skill that can be acquired over time with enough practice and guidance. One may not reach the eloquence of a Martin Luther King Jr., a William...
8 Strategies to Effectively Outsource Your Call Center Operations
When you think about delivering a reliable, organized, and efficient answer to your clients’ concerns or enquiries, you most likely think about how a Call Center could possibly offer you this, right? But how to choose a Call Center in the first place? So, continue...
Relevant Content Marketing with Jay Baer
With massive amounts of information being force-fed into our consciousness by media and the internet, how can we make sense of all this information to decipher which is relevant and which is not? And if you're a marketer, how can you create relevant content that can...
From Content Creation to Content Experiences with Randy Frisch
Nowadays, the market is saturated with all manner of marketing materials and creatives designed for all kinds of audiences. Even those who have perfected the art of content creation find themselves struggling to cut through the competition. Indeed, we've transcended...
7 Steps to Hiring a Blockchain Developer
Blockchain is an undeniably disruptive force within business today as it continues to evolve into products and services that are transforming how we work, live and play. Blockchain refers to an immutable digital ledger or record of data that can be programmed to...
Entering the Magicverse
What wonders of technology awaits us in the near future? When the digital realm melds with the physical, what realities can emerge? How far can our imagination and creativity take us when we break free of the fears that hold us back? What's the next stage of evolution...
Time Leadership Not Management
Time is perhaps the most important, yet the most neglected, resource we have. As business owners and entrepreneurs, how can we maximize the use of time as a resource? Is there a way for us to use finite time in order to create infinite opportunities? What is the...
How to Hire the Right Outsourcing Service Provider
As indicated by Plunkett Research, the global outsourcing market is currently valued at $US611 billion. This figure is a clear illustration that outsourcing will continue to affect the way organizations conduct their operations. As an organization seeking to develop...
Amazing Customer Care with Shep Hyken
If you look at all the most successful brands in the world - the ones that have rabid followings and have hordes of loyal fans, there's one thing they have in common. They have excellent customer service. In fact, they don't call it customer service. They call it...
Immersive Storytelling with Melanie Deziel
Storytelling is as ancient as humanity itself. In fact, everything we know of humanity and its origins we learned through the power of stories. Storytelling is a skill that is also critical for marketers seeking to connect with their audience. In this segment of...
Offshoring & Outsourcing Philippines – Interview with C9 Staff CEO Phillip Lew
Click the "Play" Button to hear the Podcast! (Transcript starts at 0:36) Hello, and welcome to the Offshoring and Outsourcing Philippines podcast. I’m your host, Dianne Grace and gracing us in this episode is the co-founder of C9 Staff Agency, Mr....
Birthplace of BPO Philippines
In this original audio Podcast experience, CEO Phillip Lew shares his experience moving to the Philippines and starting his own BPO company 4 years ago. With unique sounds and captivating insights, sit back and relax as Phillip takes you on a journey of...
How to Hire the Best Customer Service Call Center for Your Organization
Are you looking to outsource a Customer Service Call Center for your Organization? Do you need help to Improve Customer Service? Are you looking for a company that can handle your customers’ inquiries and problems? Do you feel lost and have no idea how to find the...
How to Effectively Outsource Your Technical Support Business
Outsourcing Technical Support for your business is one of the most positive decisions you could ever make, as Technical Support services represent an essential part in business growth. When your organization decides to outsource Technical Support, then you are letting...
How to Evaluate the Right Fit Call Center Service Providers for Your Organization
If you are looking to hire a Call Center Service Provider for your organization, how do you know whether you are choosing wisely? In fact, do you know what to look for? You know the right fit is out there, but how do you evaluate it in the first place? Continue...
How to Select the Best Inbound Call Center Solution for Your Business
When talking about finding a ‘’solution’’ for your Inbound Call Center, what we really mean is ‘’How to find and select the best software that will work perfectly for your Inbound Call Center and your business’’. Your Inbound Call Center Solution is something...
Selecting the Best BPO Company to Outsource to
If you're into outsourcing to a company based in the Philippines and you have no idea where or how to start choosing, this article has some relevant information in store for you. All over the world, multinational companies often choose to outsource some of their work...
How to Build a Seamless Omnichannel Contact Center Experience
Long gone are the days of single customer interactions; the customers of today interact through multi-channels. It's important as a company to understand how your customers are reaching out; to develop an Omni-channel strategy that can communicate seamlessly your...
Top Global Brands Speak For Outsourcing
In 2010, business tycoon and philanthropist Azim Premji was voted as one of the 20 most powerful men in the world by Asiaweek and twice listed among the 100 most influential people by Time Magazine. Premji, chairman of IT services giant Wipro, saw a great potential in...
Why the World’s Most Successful Companies Outsource in the Philippines
Since the rise of the internet and the onset of digital marketing, outsourcing has become a buzzword. Every year, more and more companies in Western Europe and North America are building teams made of employees who are locally and remotely based. But what exactly...
The Qualities of a Top BPO Company
A Business Process Outsourcing (BPO) company is often hired to be responsible for taking part in a process of another business or organization. When a BPO company is chosen, it is done to save on costs, gain in productivity, and to generate a sense of ‘’relief’’ for...
The Ultimate Guide to Hiring Call Centers
Customer experience is a critical and non-negotiable factor for 73% of consumers when making decisions to purchase or patronize a product or service. This is according to the latest Consumer Intelligence Series by PricewaterhouseCoopers, which surveyed 11,000 market...
Top 5 Tips for Outsourcing Your Inbound Call Center
It could be argued that experiencing a brand also means that the customer must be engaged in the brand’s communications’ channels: whether it is their social media, its interactions, their phone numbers, email address, or their chat support button, all these channels...
Top 10 Technical Support Outsourcing Tips
Having a successful organization requires a lot of effort and work. Even if you decide to Outsource your Technical Support team, you still need to make sure everything runs smoothly. Here are 10 essential Technical Support Outsourcing Tips for you to follow and be...
Top Call Center Services: Inbound, Outbound & Online Explained
A Call Center is a centralized office that handles requests made by customers of a specific company or organization. Nowadays, most Call Centers offer their services through landline and online communication (the most famous ones are outbound and inbound services),...
What Kind of Call Center Services Does Your Organization Need?
The global business process outsourcing (BPO) industry has become one of the biggest revenue-generating players for a lot of economies all over the world, especially in countries where it has gained good ground. Last year, the global market for outsourced services was...
Top 5 Outsourcing Companies in the Philippines Ranked
The Call Center industry is one of the fastest-growing business industries in the Philippines, as it is one of the best countries to find your outsourcing solution in. In fact, it is not a surprise that as of 2018, the Philippines is considered to be the Call Center...
The Growth of the BPO Industry in the Philippines
Over the last couple of years, there has been a massive boom with regards to Business Process Outsourcing (BPO) in the Philippines. Furthermore, the BPO industry has become a major developing industry that continues to experience a positive and remarkable growth rate....